Business Operations Manager

Aisthetikos Wellness & Advanced Medical Aesthetics; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

Aisthetikos Wellness & Medical Aesthetics in Calgary is seeking an experienced Operations Clinic Manager to join our growing team in Marda Loop. You will oversee day-to-day clinic operations, support staff scheduling, improve systems, and help the clinic provide exceptional patient experiences.

This is a hands-on leadership role that evolves with the business, offering opportunities to shape processes, lead projects, and partner with medical leadership to drive performance and service excellence.

Qualifications

• Previous experience in clinic management, medical office administration, operations, hospitality management, or a similar role preferred.
• Medical aesthetics, healthcare, wellness, or luxury service experience is an asset.
• Relevant post-secondary education in business, healthcare administration, human resources, management, or a related field is an asset.
• Experience supporting or leading a team.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate the smooth day-to-day operation of the clinic.
• Support staff scheduling, coverage, meetings, and operational priorities.
• Maintain and improve clinic systems, workflows, checklists, and processes.
• Identify opportunities to improve efficiency and patient experience.
• Coordinate clinic projects, promotions, events, launches, and training days.
• Support inventory management, ordering, vendor coordination, and supply organization.
• Maintain compliance with industry regulations and support clinic safety and quality standards.
• Help ensure clinic policies, procedures, and operational standards remain current and consistently implemented.
• Help maintain a consistently warm, polished, and professional patient experience.
• Support the team with patient questions, concerns, and follow-up.
• Ensure calls, emails, inquiries, and other communications are handled thoughtfully and in a timely manner.
• Help identify opportunities to improve the patient journey.
• Support service recovery and problem‑solving when challenges arise.
• Help ensure a consistently high standard of patient care across the clinic.
• Act as a supportive operational resource for the clinic team.
• Help onboard new team members and coordinate training.
• Support clear communication around clinic policies, workflows, priorities, and expectations.
• Help foster a collaborative, positive, and accountable team environment.
• Coordinate team communication, meetings, and operational follow-up.
• Assist leadership with performance tracking, KPIs, and operational reporting.
• Support a workplace culture built around teamwork rather than competition.

Skills

Communication

Leadership

Organization

Discretion

Tech-savvy

Education

Post-secondary education in business / healthcare administration / management

Tools

Zenoti

Office software

Job description

Aisthetikos Wellness & Medical Aesthetics is looking for a thoughtful, organized, and motivatedOperations Clinic Managerto join our growing team in Marda Loop, Calgary.

Voted Top Medical Spa in Calgary 2026 and the biggest provider for biostimulators in Central/Southern Albertawe are known for exceptional patient care, clinical excellence, education, and a highly personalized patient experience.

This is an exciting opportunity for someone who enjoys creating structure, supporting people, improving systems, and helping a growing business operate at its best.

Key Responsibilities Clinic Operations

• Coordinate the smooth day-to-day operation of the clinic
• Support staff scheduling, coverage, meetings, and operational priorities
• Maintain and improve clinic systems, workflows, checklists, and processes
• Identify opportunities to improve efficiency and patient experience
• Coordinate clinic projects, promotions, events, launches, and training days
• Support inventory management, ordering, vendor coordination, and supply organization
• Maintain compliance with industry regulations and support clinic safety and quality standards
• Help ensure clinic policies, procedures, and operational standards remain current and consistently implemented
• Help maintain a consistently warm, polished, and professional patient experience
• Support the team with patient questions, concerns, and follow-up
• Ensure calls, emails, inquiries, and other communications are handled thoughtfully and in a timely manner
• Help identify opportunities to improve the patient journey
• Support service recovery and problem‑solving when challenges arise
• Help ensure a consistently high standard of patient care across the clinic
• Act as a supportive operational resource for the clinic team
• Help onboard new team members and coordinate training
• Support clear communication around clinic policies, workflows, priorities, and expectations
• Help foster a collaborative, positive, and accountable team environment
• Coordinate team communication, meetings, and operational follow-up
• Assist leadership with performance tracking, KPIs, and operational reporting
• Support a workplace culture built around teamwork rather than competition

Business Development & Partnerships

• Help coordinate communication with vendors, partners, contractors, and industry representatives
• Build and maintain relationships with industry professionals and local businesses
• Identify potential partnership, sponsorship, and community collaboration opportunities
• Support clinic events, brand initiatives, and local outreach
• Assist with recruitment, interview coordination, onboarding, and employee documentation
• Work collaboratively with bookkeeping, payroll, marketing, medical leadership, and other external professionals as required

Who We’re Looking For

You may be a great fit if you:

• Are naturally organized and enjoy creating structure
• Communicate warmly, professionally, and clearly
• Enjoy working with people and supporting a collaborative team
• Are comfortable managing multiple priorities in a busy environment
• Like identifying ways to improve systems and make things run more smoothly
• Are dependable and follow through on commitments
• Are confident solving problems and know when to involve leadership
• Enjoy contributing ideas and helping move projects forward
• Value professionalism, discretion, attention to detail, and excellent service
• Are excited by the opportunity to grow with an established and quickly evolving business

We looking for someone who brings a combination ofwarmth, initiative, organization, leadership, and sound judgment.

Qualifications

• Previous experience in clinic management, medical office administration, operations, hospitality management, or a similar role preferred
• Medical aesthetics, healthcare, wellness, or luxury service experience is an asset
• Relevant post-secondary education in business, healthcare administration, human resources, management, or a related field is an asset
• Experience supporting or leading a team
• Strong written and verbal communication skills
• Excellent organizational and administrative skills
• Comfortable learning and managing clinic software and digital systems
• Experience with scheduling, POS, CRM, or practice-management software is an asset (Zenoti)
• Strong proficiency with Apple, Google Workspace and/or Microsoft Office
• Ability to handle confidential information professionally

We believe the right work environment makes a meaningful difference in both employee experience and patient care.

At Aisthetikos, you’ll find:

• A beautiful, modern clinic in the heart of Marda Loop
• An established and trusted brand with a loyal, growing patient community
• A collaborative and h skilled multidisciplinary team
• Strong operational and marketing support
• Modern practice-management software and systems designed to make the workday run smoothly
• Opportunities for mentorship and leadership development
• Support for advanced education, conferences, and ongoing professional development
• A workplace built around collaboration and teamwork
• Staff pricing on treatments and professional skincare
• The opportunity to play a meaningful role in the growth and development of an established medical aesthetics practice

As Aisthetikos continues to grow, we see this role evolving alongside the clinic.

For the right person, there will be opportunities to take on greater responsibility in areas such as:

• Team leadership
• Operations strategy
• Project management
• Recruitment and onboarding
• Performance reporting and KPIs
• Training and professional development
• Partnerships and business development

We are looking for someone who wants to build a long-term role within the organization and contribute meaningfully to where Aisthetikos goes next.

Schedule:

Monday to Friday

Compensation:

$65,000–$90,000 annually, commensurate with relevant education, experience, and demonstrated leadership and operational skills

Staff-perks, performance-based compensation and opportunities for professional development may also be available.