Business Operations Coordinator (12 Month Term)

Canada Life; Winnipeg; On-site; CAD 35,000 - 43,000; Full time

Benefits offered by this job

Education reimbursement

Health benefits

Mental health benefit

Volunteer day

Pension plan

Employee discounts

Job summary

Canada Life is seeking a Business Operations Coordinator for a 12-month term to maintain advisor and firm information across Group, ADSL, MGA and National Account channels. You will support compensation payments, tax reporting, and operational processes while collaborating with internal and external partners.

Responsibilities include reviewing maintenance requests, ensuring data accuracy, and providing timely service across multiple systems and channels.

Qualifications

• Strong attention to detail and accuracy.
• Excellent organizational and time-management abilities.
• Effective written and verbal communication with a customer focus.
• Sound judgment, initiative and problem-solving skills.
• Ability to work independently and in a team.
• Comfort learning across multiple systems and processes.
• Post-secondary education or equivalent experience is an asset.
• Bilingualism in French and English is an asset (Québec role requires).

Responsibilities

• Review and process advisor and firm maintenance requests across systems.
• Maintain accurate information with focus on data quality.
• Communicate with internal/external partners to resolve questions and updates.
• Identify missing or inconsistent data and resolve issues.
• Provide timely, professional service across channels.
• Archive and file records and correspondence appropriately.
• Manage multiple requests and priorities within timelines.
• Contribute to operational initiatives and admin activities.

Skills

Attention to detail

Organizational skills

Communication

Problem solving

Time management

Bilingual (FR/EN)

Independent work

Education

Post-secondary education

Tools

Microsoft Word

Microsoft Excel

Job description

12-Month Term Position As a Business Operations Coordinator, you will play an important role in maintaining accurate advisor and firm information across several of our sales channels, including Group, ADSL, MGA and National Account. Your work will help ensure advisor records are accurate and up to date, supporting compensation payments, annual tax reporting and effective business operations.

Reporting to the Assistant Manager, Contracts and Compensation, you will work closely with internal and external partners to process updates, resolve discrepancies and maintain accurate information across multiple systems.

Temporary Full Time

What You Will Do

• Review and process advisor and firm maintenance requests, including updates to contact and other business information.
• Maintain accurate and consistent information across multiple systems, with a strong focus on data quality and attention to detail.
• Communicate with internal and external partners, customers and regulatory authorities to obtain information, resolve questions and complete required updates.
• Identify missing or inconsistent information and take the appropriate steps to resolve issues.
• Provide professional, timely and courteous service across different communication channels.
• Support effective information management, including appropriate filing, documentation and archiving of records and correspondence.
• Manage multiple requests and priorities while meeting established timelines and service expectations.
• Contribute to operational initiatives and other administrative activities that support the team and business.
• Adapt to changing priorities, processes and business needs.

What You Will Bring

• Strong attention to detail and a commitment to accuracy and quality.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Effective written and verbal communication skills and a customer-focused approach.
• Sound judgment, initiative and problem-solving skills.
• Ability to work both independently and collaboratively within a team.
• Comfort learning and working across multiple systems and processes.
• Proficiency with Microsoft Office, particularly Word and Excel.
• Adaptability and comfort working in an environment where priorities may change.
• Post-secondary education or an equivalent combination of education and relevant experience is an asset.
• As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Given the size and scope of our organization, this position may be located in London or Winnipeg.

The base salary for this position is between $34,900 - $43,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.