Business & Marketing Development Manager

ServiceMaster Restore of Fraser Valley; Abbotsford; On-site; CAD 70,000 - 95,000; Full time

Job summary

ServiceMaster Restore of the Fraser Valley is seeking a strategic and hands-on Business & Marketing Development Manager to lead outreach, partnerships, and branding initiatives. You will collaborate with leadership and project managers to align growth efforts and community engagement across the Fraser Valley and beyond.

The role emphasizes relationship-building with insurers, brokers, and property managers, along with event planning, CRM management, and regional visibility through industry

Qualifications

• 3–5 years in marketing, business development, or client management, preferably in restoration/insurance/property sectors.
• Demonstrated leadership in managing external relationships and cross-functional teams.
• Strong written and verbal communication skills.

Responsibilities

• Build and maintain high-level relationships with insurance professionals, adjusters, brokers, and property managers.
• Conduct quarterly route visits to insurance broker offices.
• Maintain an up-to-date contact database in the CRM, logging visits, interactions, and follow-ups.
• Monitor and pursue RFP opportunities with schools, hospitals, government agencies, senior care homes, and large commercial clients.
• Represent ServiceMaster at industry functions, local events, and trade shows.
• Coordinate Project Manager attendance at key events and ensure proper representation across outreach efforts.
• Plan, promote, and execute all ServiceMaster-hosted events, including CE classes and client appreciation events.

Skills

Relationship building

Strategic marketing

CRM management

Event planning

Communication

Team leadership

Tools

CRM platforms

Job description

ServiceMaster Restore of the Fraser Valley is a trusted leader in residential and commercial disaster restoration, offering professional emergency services for fire, water, mold, and other property damage. We are committed to supporting our communities with expert care, compassion, and rapid response. We are seeking a strategic and hands‑on Business & Marketing Development Manager to lead our outreach, branding, and relationship‑building efforts.

Position Summary

As the Business & Marketing Development Manager, you will play a leadership role in driving company growth, maintaining strategic partnerships, and managing internal and external initiatives. This role requires a proactive, highly organized individual with strong industry awareness and the ability to manage both client-facing initiatives and internal team alignment. You will work closely with our leadership team and project managers to ensure our brand remains top‑of‑mind across the Fraser Valley and beyond.

Key Responsibilities

• Build and maintain high‑level relationships with insurance professionals, adjusters, brokers, and property managers.
• Conduct quarterly route visits to insurance broker offices.
• Maintain an up-to-date contact database in the CRM, logging visits, interactions, and follow‑ups.
• Monitor and pursue RFP opportunities with schools, hospitals, government agencies, senior care homes, and large commercial clients.
• Stay informed on local market activity and upcoming industry changes or events.
• Represent ServiceMaster at industry functions, local events, and trade shows.
• Participate in community-focused events (e.g., parades, Canada Day celebrations) to enhance local brand presence.
• Maintain full visibility into each Project Manager’s book of business and assist with job coverage planning.
• Coordinate Project Manager attendance at key events and ensure proper representation across all outreach efforts.
• Support the communication and distribution of weekly adjuster‑on‑call schedules.
• Act as a liaison between project managers and external stakeholders for business development needs.
• Plan, promote, and execute all ServiceMaster-hosted events, including CE classes, client appreciate events, and in-house networking sessions.
• Prepare and deliver bi‑weekly report to General Manager on the Friday prior to the PM meeting on Tuesdays.
• Attend weekly meetings with the sales team and General Manager to align efforts and share updates.

Qualifications

• 3–5 years in marketing, business development, or client management (experience in restoration, insurance, or property management sectors is highly desirable).
• Demonstrated leadership in managing external relationships and cross‑functional teams.
• Strong written and verbal communication skills.
• Experience with CRM platforms, digital marketing tools (Eventbrite, Mailchimp), and MS Office Suite.
• Highly organized, self‑motivated, and comfortable working independently.
• Valid driver’s license and clean driver’s abstract.