Business & Marketing Development Manager

ServiceMaster Restore of Fraser Valley; Abbotsford; On-site; CAD 80,000 - 120,000; Full time

Job summary

ServiceMaster Restore of the Fraser Valley seeks a strategic and hands-on Business & Marketing Development Manager to lead outreach, branding, and relationship-building efforts across the Fraser Valley and beyond. The role partners with leadership and project managers to ensure a strong, trusted brand presence.

The position focuses on developing strategic relationships with insurance professionals, brokers, and property managers, while driving growth through targeted outreach and event

Qualifications

• 3–5 years in marketing or business development, preferably in restoration or related sectors.
• Proven track record in managing external relationships and cross‑functional teams.
• Strong written and verbal communication skills.
• Experience with CRM, email marketing, and MS Office tools.
• Driver's license and ability to travel within Fraser Valley.

Responsibilities

• Build and maintain high-level relationships with insurance professionals and property managers.
• Conduct quarterly route visits to insurance broker offices.
• Manage CRM contacts, logging visits and follow-ups.
• Pursue RFP opportunities with large clients such as schools, hospitals, government agencies, and large commercial clients.
• Represent the company at industry events, local events, and trade shows.
• Coordinate Project Manager attendance at key events and ensure proper representation across outreach efforts.
• Prepare and distribute weekly adjuster-on-call schedules and communications.
• Act as liaison between project managers and external stakeholders for business development needs.

Skills

Marketing Strategy

Business Development

Client Management

Leadership

Communication

Education

Bachelor's degree in Marketing/Business

Tools

CRM platforms

Eventbrite

Mailchimp

MS Office Suite

Job description

Business & Marketing Development Manager

ServiceMaster Restore of the Fraser Valley is a trusted leader in residential and commercial disaster restoration, offering professional emergency services for fire, water, mold, and other property damage. We are committed to supporting our communities with expert care, compassion, and rapid response. We are seeking a strategic and hands‑on Business & Marketing Development Manager to lead our outreach, branding, and relationship‑building efforts.

Position Summary

As the Business & Marketing Development Manager, you will play a leadership role in driving company growth, maintaining strategic partnerships, and managing internal and external initiatives. This role requires a proactive, highly organized individual with strong industry awareness and the ability to manage both client‑facing initiatives and internal team alignment. You will work closely with our leadership team and project managers to ensure our brand remains top‑of‑mind across the Fraser Valley and beyond.

Key Responsibilities

• Build and maintain high-level relationships with insurance professionals, adjusters, brokers, and property managers.


• Conduct quarterly route visits to insurance broker offices.


• Maintain an up-to-date contact database in the CRM, logging visits, interactions, and follow-ups.


• Monitor and pursue RFP opportunities with schools, hospitals, government agencies, senior care homes, and large commercial clients.


• Stay informed on local market activity and upcoming industry changes or events.


• Represent ServiceMaster at industry functions, local events, and trade shows.


• Participate in community‑focused events (e.g., parades, Canada Day celebrations) to enhance local brand presence.


• Maintain full visibility into each Project Manager’s book of business and assist with job coverage planning.


• Coordinate Project Manager attendance at key events and ensure proper representation across all outreach efforts.


• Support the communication and distribution of weekly adjuster‑on‑call schedules.


• Act as a liaison between project managers and external stakeholders for business development needs.


• Plan, promote, and execute all ServiceMaster‑hosted events, including CE classes, client appreciate events, and in‑house networking sessions.


• Prepare and deliver bi‑weekly report to General Manager on the Friday prior to the PM meeting on Tuesdays.


• Attend weekly meetings with the sales team and General Manager to align efforts and share updates.

Qualifications

• 3–5 years in marketing, business development, or client management (experience in restoration, insurance, or property management sectors is highly desirable).


• Demonstrated leadership in managing external relationships and cross‑functional teams.


• Strong written and verbal communication skills.


• Experience with CRM platforms, digital marketing tools (Eventbrite, Mailchimp), and MS Office Suite.


• Highly organized, self‑motivated, and comfortable working independently.


• Valid driver’s license and clean driver’s abstract.