Business Development Manager

Neighbourhood Holdings; Vancouver; On-site; CAD 85,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Room for advancement

Job summary

Neighbourhood Holdings in Vancouver is looking for a Business Development Manager to oversee and cultivate broker partnerships. The successful candidate will excel in customer service and market strategy execution. This full-time position offers a competitive base salary of $85K-$100K plus commission, with a comprehensive benefits package after three months.

Key responsibilities include managing relationships with Mortgage Brokers, executing strategic growth plans, and providing product training. Candidates must hold a Mortgage Broker Licence and have a strong sales background.

Qualifications

• Sales and customer service experience is essential for engaging with brokers.
• Candidates should possess a Mortgage Broker Licence.
• High energy and teamwork capability is crucial.

Responsibilities

• Develop and manage broker relationships as Neighbourhood's representative.
• Execute a strategic growth plan and identify new business opportunities.
• Train Mortgage Brokers on Neighbourhood’s products and policies.

Skills

Sales and customer service experience

Understanding of workflow processes

Strong ability to handle questions via email/telephone

Familiar with Salesforce and CRMs

Education

Mortgage Broker Licence

Tools

Salesforce

Google Workspace

Job description

Neighbourhood Holdings - Business Development Manager (BC)

WHO WE ARE

Neighbourhood Holdings is a leading residential mortgage fund operating across Canada. We work directly with mortgage brokers to provide short-term loans to borrowers who can’t access traditional bank financing. Our borrowers are entrepreneurs, immigrants, young families, and people going through transition periods in their lives who don’t fit in a bank-defined box. They go to mortgage brokers, who help them get access to alternative financing through lenders like us. We market to our broker partners, who appreciate that we are transparent, efficient, and reliable, trusting us to get the job done day in and day out.

Our team is ambitious, creative, collaborative, and data-driven. We consistently seek ways to improve and thrive in complexity. Since 2015, our team has raised capital from senior lenders and wealth managers. In the fall of 2025, we acquired Fisgard Asset Management, creating one of the largest non-bank lenders in Canada with nearly $800 million in assets under management. With a proven track record for growth, we are looking to add to our team to continue on this strong trajectory. Neighbourhood is the proud recipient of CMP’s 5-Star Mortgage Product Award and one of Canada’s Best Workplaces in 2025.

WHO WE ARE LOOKING FOR

Neighbourhood Holdings is seeking to onboard a BC-based Business Development Manager. This is an excellent opportunity to join a fast-paced team that boasts an exciting, dynamic, and progressive work environment. The successful candidate will have excellent customer service skills as the core aim of the role is to work with the sales team and be responsible for managing customer relationships, in addition to maintaining thorough knowledge of the Neighbourhood’s products and services.

Compensation: Based on experience with room for advancement. The starting range for a candidate is $85K-$100K base salary plus commission (On Target Earnings $145K-$185K+) per year. A comprehensive benefits package is available to all employees after the three-month waiting period.

Employment Type: Full Time; Monday to Friday

RESPONSIBILITIES

• Developing and managing broker relationships and serving as the face of Neighbourhood in all interactions with Mortgage Brokers.
• Creating and executing a strategic growth plan, which includes identifying new business opportunities and forming strategic partnerships that align with Neighbourhood’s long-term objectives.
• Providing training and guidance to Mortgage Brokers on Neighbourhood’s products, pricing structures, and policies, ensuring they have the tools to better serve their clients.
• Conducting market research to stay informed about industry trends, competitor actions, and emerging opportunities that can influence the company’s strategic direction.
• Support broader marketing and lead generation efforts by collaborating with the marketing and product teams to ensure effective execution and alignment with business growth objectives.
• Facilitating communication and collaboration between Mortgage Brokers and internal teams while managing and evaluating broker performance to ensure targets are met and providing additional support or feedback where necessary.
• Attending relevant industry events to represent Neighbourhood, build connections, and stay informed about developments in the industry.
• Updating Salesforce regularly with leads, opportunities, activities, and broker interactions to ensure accurate tracking of business development efforts and pipeline management.
• Assisting with the onboarding of new Mortgage Brokers, ensuring they are fully trained on Neighbourhood’s products and processes.
• Reviewing and analyzing sales data to identify trends, gaps, and opportunities, using this information to adjust strategies and improve broker relationships.
• Negotiating terms and agreements with brokers, ensuring mutually beneficial arrangements while protecting the interests of Neighbourhood.
• Providing regular feedback and insights to senior management regarding market conditions, broker performance, and opportunities for improvement or expansion.
• Adhering to Neighbourhood’s core principles, such as Obsessive Customer Service, Transparency, Honesty, Integrity, Teamwork, and Quality and Efficiency, which are integral to the company’s operations.

QUALIFICATIONS

• Mortgage Broker Licence
• Sales and customer service experience
• High energy and team player
• Great understanding of workflow processes and quick ability to learn new ones, particularly relating to mortgage products and mortgage underwriting
• Strong ability and confidence to handle questions over email or telephone
• Familiar with Salesforce, CRMs, and Google Workspace

The employer offers an excellent benefits package for the right candidate.