Business Development Manager

Columbia Safety and Supply; Burlington; On-site; CAD 50,000 - 75,000; Full time

Benefits offered by this job

Growth-oriented stable work environment

Employer-sponsored team events

Collaborative team culture

Consistent set work hours

Opportunities to have a voice in decision-making

Job summary

Columbia Safety and Supply in Canada is looking for a dynamic customer service representative to drive client growth and development. This role is vital, as it blends exceptional customer service with sales strategies. Candidates need to have experience in managing a sales territory and fostering client relationships, ensuring comprehensive support via multiple communication channels.

The successful candidate will work from Monday to Friday, enjoy a collaborative team culture, and drive meaningful results while participating in a growth-oriented company.

Qualifications

• Experience creating and growing a sales territory or category vertical is required.
• Demonstrable experience in negotiating and meeting client requirements.
• Marketing research experience is preferred.
• Broad knowledge and experience with technology.
• Excellent interpersonal, organizational, and strategic development skills.
• Excellent written and oral communication skills.

Responsibilities

• Provide exceptional customer service by learning our products.
• Address customer inquiries and maintain records in CRM.
• Work with the VP of Sales on growth strategy and goals.
• Develop understanding of markets represented by clients.
• Build relationships with industry influencers and clients.
• Identify and grow opportunities within client portfolios.
• Travel as needed to meet clients and attend events.
• Partner with Marketing to support sales discussions.

Skills

Sales territory management

Client negotiation

Marketing research

Technology proficiency

Interpersonal skills

Organizational skills

Strategic development

Communication skills

Job description

Department: Team 1 - Client Services

Location: Canada

Founded in 2005, the Team-1 Academy & Columbia Safety & Supply family of companies keeps North America's workers both safe and productive. Together our brands are North America's premier providers of fall protection, safety equipment, training, and gear for those working at height. Our Canadian HQ is in Burlington, ON, and we engage clients from our eight strategically placed facilities throughout the US & Canada. Our culture has been recognized by employees as an INC Magazine Best Workplace.

This role is not a typical sales position; it offers the opportunity to be critical to the team’s success by contributing directly to client growth and development.

Key Responsibilities

• Provide exceptional customer service by learning our products and supporting clients via phone, email, and in-person interactions.
• Address customer inquiries, concerns, and requests promptly and professionally while maintaining accurate and detailed customer records in our CRM system.
• Work with the VP of Sales to create and execute a growth strategy for quarterly and annual sales and profitability goals.
• Develop a solid understanding of the characteristics and trends of all markets represented by our clients.
• Develop quality relationships with industry influencers, potential new clients, and existing clients as appropriate, including via phone, online, and in-person.
• Identify and grow opportunities within the existing client portfolio.
• Travel as needed to meet with existing and potential clients, for tradeshow and industry events, and for internal GME events, as necessary (estimated travel up to 10%).
• Partner with Marketing and other business functions to enable Sales discussions, driving the growth of current and new clients.

Skills, Knowledge, and Expertise

• Experience creating and growing a sales territory or category vertical is required.
• Demonstrable experience in negotiating and meeting client requirements.
• Marketing Research experience is preferred.
• Broad knowledge and experience with technology.
• Excellent interpersonal, organizational, and strategic development skills.
• Excellent written and oral communication skills.

Benefits

• Growth-oriented group of companies with a stable work environment.
• Employer-sponsored team events and food.
• A collaborative, high-performing team culture.
• Consistent/set work hours, Monday-Friday, no weekends for most roles.
• Valuable teammates who are critical to the success of the business.
• Opportunities to have a voice in how things get done.

The Columbia Safety family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status equal employment opportunities within our dynamic growth plans.