Business Desk Analyst

Fujitsu; Calgary; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation support

Job summary

Fujitsu seeks an early-career Petrinex support analyst in Calgary, Alberta, to join a five-person team providing end-user Petrinex support across Western Canada. The role is on-site in downtown Calgary, focusing on production accounting tasks and incident resolution with government ministry navigation.

Successful candidates will have CAPPA certification in progress or completed, and practical Petrinex exposure is desirable.

Qualifications

• CAPPA certification registration or completion required or in progress.
• Practical Petrinex experience is desirable.
• Ability to work autonomously but also with team members.
• Strong communication skills essential.

Responsibilities

• Provide end-user support for Petrinex applications.
• Guide users through production accounting tasks within the Petrinex system.
• Diagnose incidents using a knowledge base and resolve them.
• Respond to customer emails promptly and provide government ministry contacts.
• Create and run test cases for monthly releases and document results.
• Manage incidents and escalate to 2nd level SMEs when needed.

Skills

Petrinex knowledge

Autonomy

Strong communication

Education

CAPPA certification

Tools

Petrinex

Job description

Job Location: Alberta

Location Flexibility: Primary Location Only

We are looking for someone that is early on in their oil and gas production accounting career and looking to grow their knowledge by joining a team of five analysts that provide end user support of Petrinex across Western Canada. The position is on-site in downtown Calgary, Alberta.

The roles and responsibilities of the position include assisting Petrinex applications users with:

• Step by step guidance for specific production accounting tasks related to the application
• Providing initial diagnosis and assists in resolving incidents by using a knowledge base.
• Correctly diagnosing and resolving pre-defined incident types.
• Responding to emails in a timely manner.
• Provide clients with contact numbers when required.
• Providing clients with contact information for government ministries and industry.
• Assisting clients to navigate through various government webpages.
• Assisting in testing a monthly release of the application:
• Create test cases.
• Run and record results of test cases.
• Incident Management:

Uses incident management tool to document client interactions.

Assign issues to 2nd level Subject Matter Experts.

Use incident management tools to keep management abreast of trends or any issues that arise.

Keeps clients updated of status of issues.

The Successful Candidate Will Require

• Registration in or completion of Canadian Association of Petroleum Production Accounting (CAPPA) certification.
• Practical experience with Petrinex is desirable.
• Ability to work autonomously but also work with other team members.
• Strong communication skills.

Relocation Supported: