Business Applications Management Office - Business Analyst

Trisura Guarantee Insurance Company; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A leading company in the insurance sector seeks a Business Analyst to join their Toronto office. The role involves guiding product development, managing issues, and collaborating with various teams to enhance their eCommerce platform. Ideal candidates will have experience in business analysis, particularly within Financial Services, and possess strong communication skills. This position offers a hybrid work model, emphasizing an inclusive workplace culture.

Qualifications

• At least 1 year of experience in business analysis within Financial Services.
• Bilingual in English and French is a significant asset.

Responsibilities

• Developing and preparing business requirements and data mappings.
• Managing issues from initiation to resolution.
• Supporting all stages of product development.

Skills

Business Analysis

Communication

Leadership

Education

University degree in Business

Tools

eCommerce platforms

Digital signature applications

Job description

Business Applications Management Office - Business Analyst

333 Bay St., Toronto, ON M5H 2R2, Canada

Job Description

Posted Thursday, May 15, 2025 at 4:00 AM

At Trisura, we expect more because we believe it can be done better.

We are a young, growth-oriented team committed to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth, entrepreneurial style, niche market position, and development opportunities allow our team members to see the impact of their efforts reflected in the company's success.

We are seeking a qualified individual to join our dedicated, forward-thinking team in our downtown Toronto office.

BUSINESS ANALYST – TORONTO

The Business Analyst in Trisura’s Business Application Management Office will be a key member of the product team, guiding and supporting product development activities. This role focuses on day-to-day maintenance issues primarily on our eCommerce platform, including investigating second-level issues, handling ad-hoc change requests, testing small releases, and updating documentation.

Main Responsibilities:

• Developing and preparing business requirements and data mappings in close collaboration with Operations, IT, and Product teams.
• Conducting in-depth analysis of reported issues related to functionality, data, and small change requests to identify root causes, often involving complex, multi-application scenarios.
• Testing enhancements, fixes, and new releases.
• Managing issues from initiation to resolution, coordinating with relevant teams to ensure proper prioritization and completion.
• Generating and curating ideas that deliver value to stakeholders.
• Creating and maintaining procedures, process maps, and documentation as needed.
• Contributing to the overall product vision and roadmap.
• Managing the product backlog, prioritizing tasks based on evolving requirements.
• Supporting all stages of product development, including design, development, and validation.
• Liaising with underwriting, claims, and end-users to communicate updates.
• Executing Business Acceptance Testing.
• Providing timely updates to stakeholders throughout the product lifecycle.

Qualifications:

• At least 1 year of experience in business analysis within the Financial Services sector, proficient in analysis techniques.
• Experience in QA or similar roles requiring broad analysis capabilities.
• Insurance industry experience is an asset.
• Familiarity with eCommerce platforms, payment integration, and digital signature applications.
• Understanding of user-centered design principles and quality standards.
• University degree in Business, Management, Communications, or equivalent.
• Business Analyst (CCBA or CBAP) certification is a plus.
• Excellent communication, presentation, writing, and leadership skills.
• Bilingual in English and French is a significant asset.

#LI-Hybrid

If you are looking for a rewarding career in a dynamic company, driven to excel, and eager to contribute to our success, we encourage you to apply. We are committed to an inclusive, barrier-free workplace and will provide accommodations upon request during the recruitment process.

We appreciate all applicants' interest; however, only those selected for an interview will be contacted.

About Trisura: Headquartered in Canada’s financial district, Trisura is a specialty lines insurer focusing on Surety, Specialty Insurance, Property & Casualty, and Warranty products. Founded in 2006, Trisura operates across North America with offices in Toronto, Ottawa, Halifax, Montréal, Calgary, Vancouver, Stamford, Denver, Chicago, Philadelphia, and Oklahoma City. We provide innovative solutions through a network of brokerage firms, serving various risk types in Contract, Commercial, Developer Surety, Directors' and Officers' Liability, Fidelity, Professional Liability, Media Liability, and Warranty products. Visit trisura.com/careers for more information.