Business Application Support Analyst

Fidelity International; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Fidelity International seeks a Technical Application Support Analyst in Toronto. The role involves technical support for applications used by brokerage firms, emphasizing timely client service and issue resolution. Ideal candidates have experience in financial services and a strong background in troubleshooting and client management.

Qualifications

• Experience in client application support within the Financial Services industry.
• 5 years experience with relevant back office and trading applications required.
• Bilingual (French / English) verbal and written skills is nice to have.

Responsibilities

• Respond to client service requests and provide quality problem resolution.
• Track, troubleshoot, and resolve application-related issues.
• Deliver seamless customer service through teamwork and collaboration.

Skills

Analytical Skills

Communication Skills

Client Service

Education

Completion of minimum 3 year postsecondary program

Tools

Secure File Transfer Protocols (SFTP)

Dataphile

Job description

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade clearing custody and backoffice support services to Canadianbased brokerage firms and the Canadian brokerage arms of firms.

For more information about Fidelity Clearing Canada please visit Opportunity :

As a Technical Application Support Analyst you will serve as a member of Fidelity Clearing Canada (FCC) technology in a technical support and troubleshooting role and maintaining service quality for FCC applications currently in production to support the client base. This will involve responding to client service requests and providing quality problem resolution in a timely manner.

What You Will Do :

• Ensures that all requests raised by clients and users are handled timely and appropriately
• Answers questions clearings faults proposes solutions and / or arranges for appropriate measures to be taken
• Tracks troubleshoots and resolves application related issues
• Evaluates client requirements and processes (eg. Enhancements or maintenance)
• As a liaison between the vendor and users effectively communicating in both business and technical terms
• Interacts with clients vendors FCC employees and other Fidelity firm wide partners
• Documents all problems and assists in their resolution
• Takes ownership of solving a customers problem promptly; use all available resources to achieve the best outcome.
• Delivers seamless customer service through teamwork and collaboration

What We Are Looking For :

Completion of minimum 3 year postsecondary program or relevant work experience.

Application Support and Operations Environment experience is required.

35 years experience in a client application support role within Financial Services industry ideally within the brokerage market.

5 years experience with relevant back office and trading applications.

Experience in setting up Secure File Transfer Protocols (SFTP) and file delivery.

Experience with Dataphile an asset.

Solid knowledge and working experience in brokerage business environment with a particular focus on posttrade mid / back office applications.

Strong knowledge of the Software Development Life Cycle (SDLC) is required.

Experience in the following (or a combination of the following) is appropriate : Business user with direct and relevant technical experience Technology support with relevant business exposure Technical Analyst with business / systems process experience.

CSC or IFIC is an asset.

Bilingual (French / English) verbal and written skills is nice to have.

The Expertise You Bring :

Desire and commitment to excellent client service and able to prioritize and manage multiple issues.

Excellent communication skills both written and oral; ability to effectively communicate technical material to nontechnical users.

Detailed oriented with excellent analytical skills; aptitude for probing and uncovering underlying technical issues and business constraints when dealing with problems.

Use of creativity in finding alternative solutions to business needs.

Able to work in team environment by participating in a collaborative approach in dealing with and partnering with fellow member.

You will be working on a flexible hybrid schedule as part of Fidelitys dynamic working arrangement.

Current work authorization for Canada is required for all openings.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal / Native American status or any other legallyprotected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .

No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity

We are proud to be recipients of the following :

Awards

Great Place To Work Certified

o Best Workplaces for Inclusion

o Best Workplaces for Mental Wellness

o Best Workplaces for Todays Youth

o Best Workplaces for Women

o Best Workplaces in Financial Services & Insurance

o Best Workplaces in Ontario

o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) Best Place To Work

o HRD 5Star Diversity & Inclusion Employer

Designations

Canadian Compassionate Companies Certified

Benefits Canadas Workplace Benefits Award Future of Work Strategy

TalentEgg National Recruitment Excellence Award Special Award for Diversity & Inclusion in Recruiting

Required Experience :

Key Skills

Administration And Accounting,Hardware & Networking,Assessment,Cost Estimation,ABAP,Loans

Employment Type : Full-Time

Experience : years

Vacancy : 1

Create a job alert for this search