Business Application Administrator

Western Financial Group; Canada; Remote; CAD 68,000 - 78,000; Full time

Benefits offered by this job

Paid wellness days

Vacation days

Company matching savings programs

Employer paid group benefits

Job summary

Western Financial Group is actively seeking a Business Application Administrator to manage and optimize our core insurance applications from a remote location across Canada. You will ensure reliability, security, and alignment with IT standards while collaborating with Technology Services, stakeholders, and vendors.

The role requires strong experience with BMS-related apps (EPIC, RatingServices, Policyworks), plus a background in change and release management and enterprise administration.

Qualifications

• CS degree/diploma or equivalent combination of education and experience.
• Minimum 5 years of experience with BMS applications or similar enterprise apps.
• Experience administering insurance-related enterprise applications.

Responsibilities

• Administer assigned business applications across production and non-production environments.
• Maintain application availability and performance through monitoring, incident management, root cause analysis, change and release support, and vendor coordination.
• Develop and maintain application documentation, automate and improve support processes, promote governance-aligned, repeatable support practices.

Skills

BMS applications

Application administration

Change management

Release management

Vendor coordination

Education

CS degree or diploma

Tools

EPIC

RatingServices

Policyworks

Job description

Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

BUSINESS APPLICATION ADMINISTRATOR - REMOTE, Canada

Reporting to the Business Applications Team Lead, the Application Administrator is responsible for the administration, support, and continuous improvement of assigned business applications. This role provides technical ownership and guidance, ensuring applications remain reliable, secure, and aligned with operational standards while maintaining a strong understanding of their impact on the overall IT infrastructure. The Application Administrator partners with Technology Services, business stakeholders, vendors, and project teams to support application availability, performance, and governance.

Key Responsibilities

• Administer assigned business applications across production and non-production environments, including configuration, user access, integrations, scheduled processes, and operational support.
• Maintain application availability and performance through monitoring, incident management, root cause analysis, change and release support, and vendor coordination.
• Develop and maintain application documentation, automate and improve support processes, facilitate knowledge transfer, and promote governance-aligned, repeatable support practices.

The value you bring

• Computer Science degree or diploma, or equivalent combination of education and experience
• Minimum 5 years of experience supporting, configuring, or developing Broker Management System (BMS) applications
• Strong experience in business application administration for insurance-related systems provided to our Insurance Brokers, including but not limited to applications such as EPIC, RatingServices, and Policyworks
• Practical experience administering enterprise applications, supporting production systems, managing access, coordinating changes, resolving incidents, and working with vendors and business stakeholders.
• Prior experience in Change Management or Release Management is required
• Strong experience in a service-oriented, detail-focused, and security conscious environment

Role Details

• Hours/Duration: Full Time, Permanent - 37.5 hours/week
• Location: Remote options available across Canada
• Current Vacancy: Yes
• Requisition #: 83181
• Compensation Range: $68,000 - $78,000

Why Western?

Western’s people-first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights Include

• 14 Paid Wellness Days, 3 weeks’ vacation, company matching savings programs, and 100% employer paid group benefits for eligible employees
• Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion:

At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact [e-mail] or visit our Careers page.

Our Human First Hiring Approach:

We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (nonAI), and all results are reviewed by our hiring team.