BUSINESS ANALYST TSSS (FINANCIAL)

City of Toronto; Toronto; On-site; CAD 86,000 - 113,000; Full time

Job summary

The City of Toronto is seeking a Business Analyst to join the Toronto Shelter & Support Services team. This temporary, full-time role involves developing and analyzing policies related to financial processes and human services. The successful candidate will possess strong analytical skills and the ability to communicate effectively with stakeholders. This position offers a competitive salary and is committed to diversifying its workforce and ensuring accessibility.

Qualifications

• Minimum post-secondary education relevant to job function.
• Experience with financial analysis and reporting.
• Skilled in preparing business process mapping and reviews.

Responsibilities

• Develop policies and procedures related to data analytics.
• Analyze performance measures, providing reports and recommendations.
• Conduct financial analysis to measure service delivery effectiveness.

Skills

Financial analysis

Business process reviews

Data analysis

Communication

Education

Post-secondary education in business administration or public administration

Tools

Tableau

Microsoft Office

SAP

Job description

• Job ID: 54228
• Job Category: Finance, Accounting & Purchasing
• Division & Section: TorontoShelter & Support Services (TSSS),Program Support Budget & Finance
• Work Location: Metro Hall, 55 John Street
• Job Type & Duration: Temporary, Full-Time (Approximately 12 months)
• Salary: $86,716.00 - $112,255.00 annually
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 06-JUN-2025 to 20-JUN-2025

Please note: Candidates who previously applied to this job posting #54228 will not be reconsidered.

Reporting to the Manager, Finance and Administration, the Business Analyst TSSS is responsible for developing, documenting, validating, and analyzing policies and procedures, business processes, and management practices related to data analytics. The data can be but is not limited to functional areas such as: finance and administration, payroll, complement management, purchasing and strategic capital investments.

Major Responsibilities:

• Provides business/service analysis and the quantitative and qualitative evaluation of service plans, and service delivery, including performance measures, results, and outcomes.
• Prepares reports, charts, and tables for Manager and Director review on trending information/analysis, obtaining and reviewing explanations for discrepancies as well as providing analysis and recommendations to changes in business methods and processes, including appropriate staffing levels and resource allocation.
• Collects, manages, and interprets financial and non-financial, quantitative and qualitative data used in service evaluation and the allocation of resources.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation, and initiatives by other levels of government.
• Collects, analyses, reviews, and reports on the current Key Performance Indicators (KPIs) and Service Levels and the creation of new KPIs.
• Conducts/reviews business process mapping exercises within the Program Support Budget & Finance unit to identify any gaps and opportunities for improvement.
• Provides strategic advice and support in areas such as management control tools and reporting, innovation, performance measurement, performance data reporting, best practices and program and service review.
• Conducts financial analysis and determines key indicators to measure the effectiveness and efficiencies of service delivery methods and design processes to track those indicators.
• Reviews financial and program reporting documents and processes for Provincial, Federal and City funded programs.
• Develops innovative and effective methods of presenting performance measurement information to varying internal and external audiences. This includes the utilization of data tables, charts, graphs, maps etc. that will be relevant and understandable to varied user groups.
• Participates in and leads and/or liaises with divisional teams and staff working groups, Committees, and external groups.
• Prepares visual presentations, briefing materials and other documentation as required.

Key Qualifications:

Post-secondary education pertinent to the job function (e.g. business administration or public administration), or equivalent combination of education and experience.

Considerable experience with financial analysis, including researching, analyzing, interpreting, and preparing financial reports.

Considerable experience conducting and executing business process reviews to streamline and improve work efficiencies including preparing business process mapping.

Experience developing and utilizing complex tracking systems, as well as working with large data sets to create reports, analyzing this data and preparing recommendations for senior management in the form of a deck, briefing note, or other summary documents.

Experience and advanced knowledge in Tableau is considered an asset.

Advanced knowledge of Microsoft Office products to create reports, spreadsheets, presentations (e.g. Word, Excel, PowerPoint), as well as other relevant application products to create work process materials (e.g. MS Project, Visio) and finance software (e.g. SAP).

Knowledge of the principles and practices employed in the effective financial analysis of business and government operations.

Knowledge of financial reporting, financial statements and accounting principles and practices proficiency in mathematical calculations and high degree of accuracy with figures.

Highly developed communication (verbal and written) and interpersonal skills to effectively interface with senior management, staff in other divisions, community agencies and other levels of government.

Ability to work independently in a demanding, fast-paced, constantly changing environment.

Ability to prioritize multiple projects, processes, and work teams.

Familiarity with public sector performance measurement and risk analysis, and the ability to research and track useful process and program measures for reporting the effectiveness and efficiency of divisional programs.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’s Hiring Policies and Accommodation Process .