COORDINATOR PROGRAMS

City of Toronto; Toronto; On-site; CAD 86,000 - 113,000; Full time

Job summary

An established industry player in community services is looking for a Program Coordinator to lead and coordinate various capital projects and community engagement initiatives. This role is crucial for supporting the strategic goals of the division and improving service delivery to vulnerable clients in Toronto. The ideal candidate will have a strong background in project management, excellent communication skills, and the ability to engage effectively with diverse stakeholders. Join a dedicated team focused on creating impactful solutions and making a difference in the community. If you are passionate about social services and thrive in a collaborative environment, this position is perfect for you.

Qualifications

• Post-secondary education in business or social science required.
• Experience in project management and community engagement essential.

Responsibilities

• Lead community engagement and manage relationships with stakeholders.
• Oversee project budgets and ensure compliance with guidelines.

Skills

Project Management

Conflict Resolution

Communication Skills

Problem Solving

Organizational Skills

Education

Post-secondary education in business administration

Social science or public administration discipline

Tools

SAP

Job description

Job Category: Community & Social Services

Work Location: Metro Hall 6th Floor

Job Type & Duration: Full Time Temporary 12 Months

Salary: $86,716 to $112,255 2024 Rate

Shift Information: Monday to Friday 35 hours per week

Affiliation: Non-Union

Qualified List will be established to fill select as applicable, permanent and temporary positions.

Number of Positions Open: 2

Posting Period: 3-FEB-2025 to 18-FEB-2025

As part of the Infrastructure Planning & Development team, the Program Coordinator provides leadership and coordination in planning, support and implementation on a range of capital projects, community engagement initiatives and other issues to support the key strategic goals and objectives of the Division and will support improved service delivery to vulnerable clients in Toronto.

Major Responsibilities:

• Assist in the development of scope, schedule, budget, coordination and interfacing requirements of construction and/or engagement projects related to new shelter projects.
• Assist with the development of designs and/or processes with external consultants.
• Lead community engagement, relationship management and representation on stakeholder advisory groups to build relationships among shelter sites, geographic and/or demographic communities.
• Oversee the development of policies, programs and services plans in support of one or more key Divisional priorities.
• Collaborate with other management staff to facilitate the development of goals and objectives for all programs.
• Monitor vendor work and identify issues related to contract compliance. Assist in maintaining project records.
• Assist in the preparation of tenders, reports, Request For Proposals (RFP), Request For Quotations (RFQ), and provide bid analysis. Check work of construction contractors to ensure adherence to regulatory requirements, City by-laws, policies and procedures.
• Review quotations, invoices, physical and financial progress of projects and assist in developing and maintaining budgets and schedules. Coordinate and attend client, design and construction meetings to facilitate project delivery.
• Assist with investigating and responding to inquiries and/or complaints and providing technical guidance and expertise to program staff, construction contractors and design consultants with respect to projects. Ensure that relevant practices/methodologies, contract documents, City by-laws, codes, legislation and acts are adhered to.
• Lead and coordinate the addition of shelter locations, including conducting site visits for potential new shelter sites, preparing required reports, reviewing new lease documents and extension agreements. Participate in the development of a lessons learned repository of information for the setup of new future locations.
• Coordinate staff work groups comprised of staff from all program areas and other divisional staff.
• Lead service user and stakeholder engagement activities to obtain feedback on service delivery.
• Uphold and promote harm reduction and housing first principles and practices in all initiatives employing an equity and diversity lens.
• Administer quality improvement and risk management activities within assigned area of control.
• Represent Toronto Shelter and Support Services (TSSS) on Divisional and community boards and committees.
• Maintain close and effective working relationships with officials at other levels of government, community agencies, elected City Officials, and Divisional staff throughout the City to maintain an awareness of trends and issues which may impact operations.
• Undertake applied and evaluative research projects as assigned.
• Monitor and analyze changing needs for the purposes of identifying necessary operational policy revisions and/or development.

Key Qualifications:

• Post-secondary education in business administration, social science or public administration discipline or an equivalent combination of education and experience.
• Considerable experience in planning and project management, methodology, and analysis.
• Experience in the planning, development, and implementation of programs and policies.
• Experience managing administrative and financial activities, ensuring compliance with divisional and legislative guidelines and policies through continuous monitoring and evaluation.
• Experience in engaging and developing partnerships with key stakeholders, including but not limited to community agencies.
• Understanding of construction practices, materials and methodologies.
• Strong understanding of the Project Management Process and project coordination.
• Highly developed conflict resolution, problem solving, facilitation, and communication skills.
• Excellent organizational skills with the ability to work independently, set priorities, plan and execute a variety of tasks in order to meet deadlines.
• Good judgement in public relations with the ability to effectively manage communications to community and government agencies, committees and coalitions.
• Ability to effectively communicate, both orally and in writing, at a supervisory level.
• Knowledge of current issues and trends in homelessness, social work, social housing, mental health, addiction, community funding, municipal trends and policies and related legislation is considered an asset.
• Knowledge of the Occupational Health and Safety Act, MFIPPA, and other relevant legislation.
• Knowledge surrounding the complex needs of people experiencing homelessness is considered an asset.
• Familiarity with SAP is considered an asset.

Police Reference Check (PRC) Requirements:

Selected candidates may be required to provide a current Police Reference Check as a condition of employment for this position.

For more information on Hostels Services, please visit our website at www.toronto.ca/housing. A Police Reference Check program brochure is available at www.toronto.ca/housing/employment.htm.

Equity, Diversity and Inclusion:

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.