Business Analyst (RQ11714) Central Agencies Cluster

Softline Technology Inc.; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Softline Technology Inc. seeks a Senior Business Analyst/Procurement Writer to craft content for public-facing digital services, including Ontario.ca. You will design, write, and edit materials supporting procurement processes, RFBs, and service design cycles.

The role emphasizes clear, inclusive language and collaboration with multidisciplinary teams. The position requires on-site work five days a week at the OPS office location in Ontario, with a focus on governance, transparency, and

Qualifications

• Experience in content strategy and RFB/RFB-style documentation.
• Ability to write clearly for public-facing digital content.
• Knowledge of Digital Service Standards and government policies.
• Experience with SEO, journey mapping and information architecture.
• Proven ability to manage multiple projects with attention to detail.

Responsibilities

• Create content for public-facing digital services and Ontario.ca.
• Document RFB and strategize through service design cycle.
• Lead writing, editing, and design of procurement content with stakeholder input.
• Ensure compliance with accessibility and plain-language standards.
• Coach and transfer knowledge on procurement best practices and tools.

Skills

Content strategy

Inclusive writing

User-centered design

Technical procurement

Stakeholder collaboration

Editing & writing

Information architecture

User research

SEO/content testing

Multidisciplinary teamwork

Tools

Miro

Figma

Jamboard

Mural

Job description

OnsiteWorkRequirement:Thesuccessfulcandidateisexpectedtoworkonsitefivedaysperweek,for7.25hourspercalendarday,betweenthestandardworkinghoursof8:00AMto5:00PM(excludinglunchbreaks),MondaytoFridayinclusive,attheidentifiedOPSofficelocation.

Responsibilities:TheSeniorBusinessAnalyst/ProcurementWriterisresponsibleforcreatingcontentinvariousformatsthatserveuserswiththeinformationtheyneed.Thisroleinvolvesdesigning,writing,andeditingcontentdestinedforpublicconsumption,includingdigitalservices,mobileapplications,andOntario.ca,theprovince’sflagshipwebsite.DocumentRFBandstrategythroughouttheservicedesigncycletoproducedigitalcontentthathelpspeoplefindtheinformationtheyneed,whenandwheretheyneedit.Makegovernmentinformationeasytounderstandandusewithclear,focusedwriting.Research,plan,write,design,deliver,evaluate,andmaintainuser-centeredwebcontent.Followstandardsforinclusive,plainlanguage,user-centeredcontentdesign.DeliverexceptionalcontentanddelightfulonlineexperiencesforthepeopleofOntario.

Experiencewith:

• Contentstrategy(RFB),inclusivewriting,anduser-centereddesignforhigh-qualitydigitalexperiences.
• Communicatingcomplexinformationclearlyandconcisely.
• Governmentpolicies,standards,andlegislationrelatingtodigitalservicedelivery(DigitalServiceStandard,Simpler,Faster,BetterServicesAct).
• SEO,journeymapping,userstories,informationarchitecture,contentauditingandevaluation,wireframing,prototyping,personadevelopment,userresearch,and
• contenttesting.
• Frenchlanguageandaccessibilitystandards(FLSA,AODA/WCAG2.0AA).
• Managingmultipleprojectswithimpeccableattentiontodetail.
• Politicalacuity,collaboration,andrelationshipmanagementonsensitiveprojects.
• Workinginmultidisciplinaryteamswithagileproductdevelopmenttoolsandtechniques(Miro,Figma,Jamboard,Mural,etc.).
• Analyzinganalytics,feedback,anduserresearchfindingstocontinuouslyimproveaservice.

Experience Requirements

Experience:

1. ResponsibleforthereviewofaninitialRFBdraftpackageandcontinueddevelopmentandwriting
2. ResponsibleforincorporatingteamfeedbackreceivedontheRFB,makingallrequiredupdatestotheRFBdocumentsinatimelymanner.
3. EnsurethatactivitiesareundertakenfollowingtheClient’sstandardprocurementprocesseswhileleveragingprocurementbestpractices,tools,methodsandapproaches.
4. Provideprovenframeworks,methodologies,models,andtools.
5. Provideknowledgetransfer,advice,coachingandfacilitation.
6. Preparedocumentsandassociatedbriefingmaterials.
7. ReviewtoensurequalityRFBdocumentsthatarestructuredtosuccessfullydelivertheexpectedbusinessresults.
8. Coachandfacilitatethedevelopmentofscopestatements,businessobjectivesandrequirementswiththeprojectteam,providingexpertiseandadviceandensuringtheprocurementopportunityisidentifiedinclearterms,providingcertaintyofscope,timing,objectivesandothercriticalbusinessinformation.
9. EnsurethattheDeliverablesaligntotherecommendationsandguidancefromtheindependentFairnessCommissioneridentifiedbytheClient,toensurethattheprocurementactivitiesareconductedinatransparent,fairandopenmanner.
10. Provideadviceonpotentialobstaclestovendorparticipation.
11. Ensurethatprocurementdocumentsclearlyandappropriatelyexplaintheintendedscope,requirementsanddeliverables.
12. Identifyissues,risksandmitigationstrategiesthroughouttheprocurementprocess.
13. Facilitateteamreviewsandapprovalsofdraftprocurementdocumentsandmakerequiredupdates.
14. ProvideadviceandknowledgetransfertoidentifiedClientresourcesthroughouttheprojectincludingleadingpracticesthatmaynotbewithinthecurrentOPSprocurementlifecycle.
15. Identifyrisksandproviderecommendationstomitigaterisksthroughtheevaluationprocess.
16. Participateinmeetingswithseniormanagementasrequired.
17. Applyknowledgeofmarketcapability/conditions,similarprocurementsinotherorganization/jurisdictions,industrytrends,thevendorpoolavailable,scopeofproductsandservices,serviceandpricingmodelsetc.tomeetbusinessobjectives.
18. Developoptionsandimplicationsforpotentialprocurementapproaches.
19. Identifycriticalsuccessfactorswiththeprojectteamtoinformtheprocurementsuccess.
20. Assistwithfacilitationofconsensusmeetings.
21. Assistincontractawardactivitiesasrequired,includingpreparationofthedraftFormofAgreement(FOA).
22. ProvideadviceonStatementofWork(SOW).
23. Supportteaminonboardingofsuccessfulvendor,ifrequired.

SkillSetRequirements:

40%–AdvancedWritingandCommunicationSkill

ClearandConciseDrafting:Theabilitytosimplifycomplextechnicalorlegalinformationintoplain,easy-to-understandlanguage.

PersuasiveWriting:Craftingcompellingargumentsintenderresponses,executivesummaries,andcasestudiestopersuadevendors.

TechnicalAccuracy:EnsuretheRFP/RFBadheretotechnicalspecificationsEditingandProofreading:Meticulousattentiontodetailtoensureerrorfreedocumentation,whilefollowingguidelines.

30%–TechnicalProcurementKnowledge

TenderProcessExpertise:KnowledgeofpublicsectorprocurementprocessesspecificallyfortheOPS.

ContractualUnderstanding:Knowledgeofcontractlaw,terms,andconditionstoaccuratelyreflectlegalrequirementsindocuments.

20%–ProjectManagementandOrganizationalSkills

TimeManagement:Abletomanagemultipledeadlinesanddeliverableswithoutsacrificingquality.

InformationGathering:AbilitytocollectdatafromSMEandgatherinformationfrommultiplesourceswhiledocumentingwhereandwhoprovidedtheinformation.

TimeManagement:Abilitytomaintaindeliverabletimelines.

10%–InterpersonalSkills

Collaboration:Abilitytoworkwithvariouspartiesandpeopletogatherinputandalign.

StakeholderManagement:Engagewithstakeholdersandbeabletoprovidetimelyupdatestoexecutives.

Supplier Comments

Closing Date/Time: 2026-10-15, 12:00 p.m. EST

Max submission: 1 (one)

5 days onsite

Please refer to the Skill Set Requirement section