Business Analyst

Softline Technology Inc.; Toronto; Hybrid; CAD 105,000 - 150,000; Full time

Job summary

Softline Technology Inc. is seeking a senior Business Analyst to deliver I&T services for government-related projects. The role involves gathering requirements, modeling processes, and aligning with OPS methodologies.

Responsibilities include conducting JAD sessions, documenting business rules, and supporting prioritization of user stories within a hybrid work arrangement (onsite 3 days, remote 2 days). Must have 8+ years of BA experience and strong communication skills.

Qualifications

• 8+ years of business analysis experience.
• Proficient in UML and use-case modeling.
• Experience with agile methodologies and backlog grooming.
• Ability to translate business and data requirements into specifications.
• Knowledge of AODA regulations and accessibility standards.
• Strong analytical, problem-solving and communication skills.
• Experience with stakeholder engagement and requirements documentation.

Responsibilities

• Lead business analysis to document requirements for I&T solutions.
• Promote standards and best practices for BA within OPS projects.
• Develop business cases, cost-benefit analyses, and feasibility studies.
• Gather requirements using JAD sessions, interviews, and mockups.
• Create process, data flow, and use-case models to support design.
• Ensure traceability and performance measures for BA evaluation.
• Facilitate backlog grooming and user-story development.
• Collaborate with stakeholders to prioritize backlog items.

Skills

UML use cases

Agile methodologies

Stakeholder engagement

Requirements gathering

Data flow modeling

ETL requirements

Communication skills

AODA knowledge

JAD sessions

Backlog grooming

User stories

Tools

JIRA

Microsoft Visio

Figma

Microsoft PowerPoint

Microsoft Office

Job description

To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.

This position is listed as “Hybrid” unless otherwise instructed by the Client; the resource is expected to work 7.25 hours per calendar day between the standard wording hours of 8:00 AM and 5:00 PM (excluding lunch breaks) every Monday to Friday inclusive. As part of the hybrid arrangement, the resource is required to be onsite on (3 days) at the designated OPS office location and work remotely on (2 days).

Responsibilities Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs. Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements. Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization. General Skills Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined. Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc. Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up Experience developing strategies, preparing business cases and cost-benefit analysis Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope Awareness of emerging I&IT trends and technologies Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines Desirable Skills Experience in the use of information retrieval packages Knowledge and understanding of Information Management principles, concepts, policies and practices Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping Experience in structured, object oriented and agile methodologies for user requirements Experience developing performance measures for business analysis evaluation and subsequent follow-up Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Experience Requirements

Experience and Skills Set Requirements

Following are the evaluation criteria along with % weightage:

• Technical Mandatory Skills and Experience 70%
• Technical Desirable Skills and Experience 15%
• Soft Skills and Experience 10%
• Public Sector Experience 5%
• TOTAL 100%

Mandatory Skills/Experience (8+ years experience):

i. Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined. These include use of UML in development of use cases, activity/sequence/state diagrams for capturing business process flows, workflows and documenting business, and system functional requirements.

ii. Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for IT systems under implementation.

iii. Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.

iv. Has excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.

v. Team player who is tactful, flexible, and is aligned on Client’s project vision and direction. Keeps Client Project Manager up to date on work activities, risks and issues.

vi. Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions including development of ETL requirement specifications enabling data sharing and data ingestion.

vii. Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

viii. Experience with Agile methodologies.

ix. Facilitate product backlog grooming, creation of Epics and user stories development; analysis and documentation of complex process flow and calculations; collaborating and support Client with prioritization of user stories.

Desirable Skills/Experience:

i. Experience with similar MECP applications covering environmental (inspections, compliance, enforcement) systems, and hazardous waste management systems

ii. Detailed business analysis knowledge and hands-on experience related to soil management systems will be an asset.

iii. Meticulous, self-driven and able to self-manage work with limited supervision.

iv. Experience with developing and executing RDBMS SQL queries

v. Experience with DevOPS, and Waterfall methodologies.

vi. Develop future state lean process including change management.

vii. Experience managing requirement risks.

vii. Experience with IT software tools such as Microsoft Visio, Microsoft PowerPoint, Figma, JIRA, Microsoft Office (Teams, Outlook, Word, Excel).

Supplier Comments

Req Closing Date/Time 2026-10-21, 10:30 a.m.

Max number of candidate submission 1(onw)

Candidate is required to come in office 5 days a week

Must haves:

i. Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined. These include use of UML in development of use cases, activity/sequence/state diagrams for capturing business process flows, workflows and documenting business, and system functional requirements.

ii. Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for IT systems under implementation.

iii. Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.

iv. Has excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.

v. Team player who is tactful, flexible, and is aligned on Client’s project vision and direction. Keeps Client Project Manager up to date on work activities, risks and issues.

vi. Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions including development of ETL requirement specifications enabling data sharing and data ingestion.

vii. Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

viii. Experience with Agile methodologies.

ix. Facilitate product backlog grooming, creation of Epics and user stories development; analysis and documentation of complex process flow and calculations; collaborating and support Client with prioritization of user stories.