Business Analyst (Order to Cash)

SearchLabs; Mississauga; Hybrid; CAD 90,000 - 95,000; Full time

Job summary

SearchLabs is seeking an experienced ERP Business Analyst to join a multi-year ERP implementation for manufacturing and distribution. The role focuses on Order to Cash (O2C) across multiple modules with exposure to P2P, working with business stakeholders and consultants in a hybrid environment.

The ideal candidate has hands-on ERP experience, requirements, testing, defect management and ongoing enhancements. Occasional travel to the United States is required for go-live support.

Qualifications

• Experience with enterprise ERP systems (SAP/Oracle/Dynamics/Infor).
• End-to-end O2C knowledge in manufacturing or distribution.
• Strong documentation and testing capabilities.

Responsibilities

• Develop and maintain understanding of ERP platform and end-to-end processes.
• Clarify requirements, validate functionality, investigate issues.
• Coordinate testing and UAT across multiple modules.
• Lead functional defect management and issue resolution.
• Collaborate with stakeholders and consultants for changes.
• Support go-live activities and post-implementation stabilization.

Skills

ERP knowledge

O2C process

Requirements gathering

UAT testing

Stakeholder management

Tools

SAP

Oracle

MS Dynamics

Infor

Job description

ERP Business Analyst – Order to Cash (O2C)

Employment Type: Full-time, Permanent

Work Arrangement: Hybrid – 2 days onsite per week

Industry: Manufacturing / Distribution

The Opportunity

We are seeking an experienced ERP Business Analyst tojoin a major, multi-year enterprise ERP implementation and businesstransformation initiative.

This is an opportunity to play a key role in theimplementation, enhancement and ongoing evolution of an ERP platform supportingcomplex manufacturing and distribution operations. The program spans multipleERP modules and business functions, with a strong focus on Order to Cash(O2C) and additional exposure to Procurement / Procure to Pay (P2P).

The ideal candidate brings strong functional ERP expertise,understands how end-to-end business processes translate into systemfunctionality, and has hands-on experience with requirements, testing, defectmanagement and system enhancements.

You will work closely with business stakeholders, fellowBusiness Analysts, technical support teams and implementation consultants toensure ERP functionality meets business requirements and operates effectivelyacross different scenarios.

This is a hands-on, individual contributor role suited tosomeone who enjoys understanding complex systems, solving problems andcontributing to long-term technology initiatives.

Key Responsibilities

ERP Business Analysis & Functional Expertise

• Developa thorough understanding of the ERP platform, its modules and theend-to-end business processes it supports.
  
• Workacross multiple ERP modules, with particular emphasis on Order to Cash,including order management, pricing, inventory availability, fulfilment, manufacturingshipping and invoicing.
  
• Workclosely with business stakeholders to clarify existing requirements,validate ERP functionality, investigate issues and support approvedchanges and enhancements.
  
• Review,validate and maintain business requirements, process workflows, functionaldocumentation and change requests as required.
  
• Conductgap analysis to identify differences between business requirements and ERPfunctionality.
  
• Workwithin established business analysis and solutioning methodologies,contributing recommendations for improvements where appropriate.
  
• Respondto functional questions and requests relating to ERP processes, reportingand business scenarios.
  
• Takeownership of the functional defect management process, ensuring issues areclearly documented, tracked, prioritized and followed through toresolution.
  
• Investigatereported issues, reproduce defects where possible and document expectedversus actual system behaviour.
  
• Collaboratewith technical support teams and implementation consultants to clarifyissues and coordinate resolution.
  
• Participatein regular testing cycles, validating ERP functionality across variousbusiness processes and scenarios.
  
• Performfunctional testing and retesting to confirm defects have been resolved andpreviously working functionality remains intact.
  
• Developand maintain test scenarios, test cases, test results and supportingdocumentation.
  
• Coordinateand support User Acceptance Testing (UAT), working closely with businessusers to validate system functionality.
  
• Helpimprove the consistency, quality and efficiency of defect tracking andtesting processes.
  

ERP Enhancements & Continuous Improvement

• SupportERP enhancements, change requests and ongoing improvements to businessprocesses and system functionality.
  
• Evaluatebusiness requirements for new functionality and changes to existingprocesses.
  
• Reviewand validate system enhancements, including approval workflows,operational processes, reports and business documents.
  
• Supportchanges to ERP-generated forms and documents, such as quotations andinvoices.
  
• Collaboratewith business stakeholders and implementation partners to ensureenhancements align with operational requirements.
  
• Contributeto ongoing process improvements as the ERP implementation evolves.
  

Documentation, Training & Go-Live Support

• Create,review and maintain clear, detailed business requirements, functionaldocumentation, test scenarios and process workflows.
  
• Maintainstructured documentation, including requirements and testing materialsmanaged extensively in Excel.
  
• Developand update end-user training documentation, procedures and instructionalmaterials including video.
  
• Supportend-user training and business readiness activities.
  
• Participatein ERP go-live activities, helping business users transition to newfunctionality and processes.
  
• Providefunctional support during implementation and post-go-live stabilization.
  

Requirements

• Stronghands-on experience as a Business Analyst working with enterprise ERPsystems such as SAP, Oracle, Microsoft Dynamics, Infor or comparableplatforms.
  
• Experienceworking across multiple ERP modules, with a solid understanding ofhow business processes and transactions flow between functional areas.
  
• Strongend-to-end Order to Cash (O2C) knowledge, preferably gained in a manufacturing environment.
  
• Experiencewithin manufacturing, industrial, metals, mining or distributionenvironments.
  
• Demonstratedexperience supporting ERP implementations, system enhancements, upgradesor post-implementation stabilization.
  
• Hands-onexperience with functional testing, UAT, defect investigation, defecttracking and resolution validation.
  
• Experiencemanaging enhancement requests, change requests and functional issues.
  
• Strongunderstanding of business process mapping, workflow analysis and gapanalysis.
  
• ExcellentExcel skills and the ability to create and maintain accurate, detailedrequirements, testing and functional documentation.
  
• Abilityto independently learn new ERP modules and understand complex operationalscenarios.
  
• Stronganalytical, problem-solving, communication and stakeholder managementskills.
  
• Abilityto travel two times a year including the United States
  

What Will Make You Successful

You are a detail-oriented, resourceful Business Analyst whounderstands ERP systems beyond requirements gathering. You can work throughcomplex business scenarios, identify where functionality is not behaving asexpected, and collaborate with the appropriate teams to drive resolution.

You are comfortable working within establishedmethodologies, collaborating with business and technical stakeholders, andtaking ownership of your deliverables.

Above all, you are someone who can learn an ERPenvironment thoroughly, understand how the business operates and help ensurethe system works as intended.

Additional Information

• Thisis a long-term opportunity supporting a multi-year ERP implementation,ongoing enhancements and future business systems initiatives.
  
• Occasionaltravel within Canada and to U.S. will be required for ERP go-live supportand end-user training, typically for short periods of approximately one totwo weeks two times a year.
  
• Candidatesmust be able to obtain the appropriate U.S. entry or work authorizationfor required activities.
  

Target base salary of $90- $95k depending on experience with above average bonus (last 3 years, 40%), excellent benefits and pension plan. Excellent and professional work environment.

Why This Role?

Opportunity to be part of a major ERP implementation.

Direct exposure to ERP configuration and integration work.

Strong career growth path into broader ERP and business operations domains.

Collaborative team environment within the ERP Core Team.

Artificial intelligence (AI) is not used to screen, assess, or make hiring decisions for this role. All applications are reviewed and evaluated by our recruitment team.

This posting represents a current vacancy.

Compensation discussions and negotiation guidance will be provided during the hiring process as appropriate.

We thank all applicants for their kind interest, however only those with relevant experience will be contacted at this time. All resumes will be considered for all other current relevant roles as well as be kept on file for future consideration.