Business Analyst (IT-SaaS)

Equisoft Inc. (Canada); Montreal; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Pension

Telemedicine Program

Employee Assistance Program

Flexible working hours

Educational support

Job summary

Equisoft Inc. in Montreal is seeking an IT Business Analyst to build and maintain the functional documentation foundation for our next-generation web platform, and to document client change requests on the desktop platform.

You will collaborate with the product owner and development team to ensure clear, traceable documentation and support the product lifecycle with AI-assisted drafting and rigorous standards.

Qualifications

• Technical Bachelor's Degree is required.
• 2–5 years in a similar SaaS role.
• Ability to document existing systems with writing samples.
• High precision and structured documentation.
• Advanced Jira and Confluence skills.
• Experience gathering knowledge from subject-matter experts.
• Bilingual French & English communication.
• Experience with desktop and web platforms.
• Familiarity with AI tools in documentation workflow.
• Knowledge of Life & Health insurance processes and Canadian distribution ecosystem.

Responsibilities

• Build and maintain functional documentation for the Centralize web platform in Confluence, covering modules, workflows, business rules, and field specifications.
• Document existing behaviour by exploring the application hands-on and interviewing SMEs, turning knowledge into clear references.
• Create a feature inventory mapping desktop capabilities to web equivalents with current traceability.
• Document client change requests in Jira with solution descriptions, original requests, estimations, acceptance criteria, release notes, and tickets.
• Follow and help enforce ticket workflow and authorization steps for development entry.
• Define and maintain documentation standards, templates, and page structures for consistency.
• Support development and QA by answering functional questions and validating delivered work.
• Use AI tools to accelerate drafting and ensure accuracy.

Skills

Documentation ability

French & English communication

Experience with AI tools

Education

Technical Bachelor's Degree in Computer Engineering or Information Technology or other University Degree

Tools

Jira

Confluence

Job description

What is Equisoft?

Equisoft is a global provider of digital solutions for insurance and investments, trusted by more than 300 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our customers navigate the challenges of digital transformation – powered by a business needs-driven approach, deep industry knowledge, cutting-edge technologies, and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia, and Australia.

Why choose Equisoft?

With over 950 employees, we're a stable organization that offers opportunities for advancement and fosters a stimulating environment.

Place of employment: Canada (Montreal)

You are working hybrid in a collaborative workspace

Internal job title: Business Analyst

Permanent

Full-time Position

Benefits from day 1: Medical, Dental, Pension, Telemedicine Program, Employee Assistance Program, etc.

Flexible working hours

Number of hours per week: 40

Educational support (LinkedIn Learning, LOMA courses and Equisoft University)

Role

The IT Business Analyst reports to the Manager, Product Operations & Enablement and works closely with the product owner and the product development team to support our Equisoft/centralize product. The incumbent will build and maintain the functional documentation foundation for the product next-generation web platform. Also, he will own the structured documentation of client change requests on our established desktop platform. This role suits someone who finds real satisfaction in turning complex, partly documented systems into clear, organized, reliable references. Below you will find a brief description of the products expected to be offered as part of the digital insurance platform: Equisoft/centralize is a powerful back‑office insurance agency management system that offers our clients a way to connect carriers' feeds, paramedical data, clients, policies, and more to a single platform. Our workbench solution helps our customers work smarter, provides unique insights, and makes it possible to automate their business processes.

Your Day with Equisoft

• Build and maintain functional documentation for the Centralize web platform in Confluence, covering modules, workflows, business rules, and field-level specifications (data types, validations, dropdown values and ordering, error states).
• Document existing behaviour by exploring the application hands‑on and interviewing subject‑matter experts, then turn that knowledge into clear, reusable documentation.
• Build and maintain a feature inventory mapping desktop‑platform capabilities to their web‑platform equivalents, keeping traceability current as both evolve.
• Document client change requests in Jira using our standard ticket structure: solution description, original client request, estimations, acceptance criteria, release notes, and linked support tickets, with correct billable and non‑billable classification.
• Follow and help enforce our ticket workflow and authorization steps so that work enters development complete and approved.
• Define and maintain documentation standards, templates, and page structures so the documentation stays consistent and easy to navigate.
• Support development and QA by answering functional questions and validating that delivered work matches documented behaviour.
• Use AI tools to accelerate documentation drafting, synthesis, and ticket writing, validating every output for accuracy.

Requirements

• Technical Bachelor's Degree in Computer Engineering or Information Technology or other University Degree
• 2 to 5 years of experience in a similar role, preferably in a SaaS product environment
• A demonstrated ability to document existing systems, not only new features. Please include or be ready to share writing samples.
• A high level of precision and structure in documentation: you notice when a spec leaves a decision to interpretation.
• Advanced use of Jira and Confluence, or equivalent tools.
• Experience gathering knowledge from subject‑matter experts and turning it into structured documentation.
• Comfort working across two platforms at different stages of maturity (desktop and web).
• Good working knowledge of AI tools (e.g., Claude, ChatGPT, Copilot) in a daily documentation workflow.
• Knowledge of the Life and Health insurance products and processes (asset)
• Exposure to MGA/agency management systems or the Canadian insurance distribution ecosystem (asset)
• Excellent French & English communication skills, written and spoken

Soft skills

• Strong organizational skills and proven ability to prioritize activities effectively.
• A critical and innovative mind: we need someone who can recommend improvements and constructively challenge themselves and their team members.
• Ability to communicate, write and synthesize information.
• Ability to multi‑task in a fast‑paced environment.
• Team spirit, tact, diplomacy, autonomy, rigor and discipline.

Equifax is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Thanks for your interest in working on our team! Continued success depends on it!

Once you've had a chance to explore our current open positions, keep track of your progress in the selection process and new postings that might interest you!

What is Equisoft?

Equisoft is a global provider of digital solutions for the insurance and investment sectors, trusted by more than 300 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our clients meet the challenges of digital transformation—driven by a business-centric approach, deep industry knowledge, cutting‑edge technologies, and a multicultural team of experts located across North America, the Caribbean, Latin America, Europe, Africa, Asia, and Australia.