Business Analyst II

Intello Technologies Inc.; Burnaby; Remote; CAD 64,000 - 96,000; Full time

Job summary

A leading provider of integrated claims management solutions is seeking a Business Analyst II to join their team. The role involves providing strategic guidance to clients, analyzing business needs, and collaborating with internal teams to enhance service delivery. The ideal candidate will have a background in health sciences or business administration, along with strong communication and analytical skills. This permanent full-time position offers a comprehensive benefits package and the flexibility to work remotely.

Benefits

Comprehensive benefits package

Flexible work schedule

Employee share purchase program

Generous company matched pension

Career growth and development opportunities

Qualifications

• Experience in group insurance, especially in pharmacy benefits, extended healthcare, and dental preferred.
• Pharmacy experience is considered an asset.
• Advanced knowledge of English required.

Responsibilities

• Act as a trusted advisor to external clients, guiding them in the optimal use of our services.
• Collaborate with internal teams to ensure effective responses to client requests.
• Support change management initiatives, including user training.

Skills

Communication

Client Orientation

Analytical Thinking

Problem Solving

Organizational Skills

Education

Post-secondary education in health sciences or business administration

Tools

Microsoft Office Suite

Job description

Select how often (in days) to receive an alert:

Are you passionate about group insurance and ready to take on a new challenge with Canada’s leading provider of integrated claims management solutions (for prescription drugs, dental care, and extended health benefits)? Join our high-performing team at TELUS Health!

Who We Are

At TELUS Health, we bring together dedicated professionals to deliver innovative, end-to-end technological solutions for the submission, adjudication, and administration of health benefit claims. Together, we’re transforming the client experience in the healthcare sector.

About the Role — Business Analyst II

As a Business Analyst II, you will play a key role in providing strategic guidance and personalized support to our external clients. You will serve as a trusted advisor, helping clients make the most of our services and applications, ensuring they fully understand the available tools while meeting their specific needs.

What We Offer

• Permanent full-time position (37.5 hours/week)
• Remote work supported by our TELUS Health Lifestyle program
• Flexible work schedule: Monday to Friday between 8 a.m. and 5 p.m.
• Comprehensive benefits package, including group insurance (prescription drugs, dental, extended health, vision, and life), and employee share purchase program

Key Responsibilities

• Act as a trusted advisor to external clients, guiding them in the optimal use of our services and digital tools
• Understand clients’ business needs and recommend tailored solutions
• Collaborate closely with internal teams (operations, IT, product, etc.) to ensure consistent and effective responses to client requests
• Participate in analyzing and documenting business requirements, processes, and operational rules
• Support change management initiatives, including user training and communications regarding new functionalities
• Contribute to service improvements by identifying pain points, opportunities, and areas for optimization

Qualifications

What We’re Looking For

Education and Experience:

• Post-secondary education in health sciences or business administration (preferred)
• Experience in group insurance, especially in pharmacy benefits, extended healthcare et dental (preferred)
• Pharmacy experience is considered an asset

Skills and Abilities:

• Excellent verbal and written communication skills in both French and English
• Strong client orientation and ability to build trust-based relationships
• Analytical thinking and problem-solving abilities
• Ability to influence and support organizational change
• Strong sense of organization, autonomy, and priority management
• Ability to adapt to complex and evolving environments
• Excellent knowledge of the Microsoft Office suite, particularly Word, PowerPoint, and Excel (advanced level)

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Salary Range: $64,000-$96,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.