Business Analyst II

TELUS; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Join TELUS as a Business Analyst II and become part of a dynamic team at TELUS Health, leading the way in integrated claims management solutions. You will provide strategic guidance to external clients, ensuring they maximize their use of TELUS services while collaborating closely with internal teams. If you are passionate about enhancing the client experience in healthcare and possess strong analytical and communication skills, this role offers the opportunity to make a significant impact.

Benefits

Remote work supported by TELUS Health Lifestyle program

Comprehensive benefits package

Flexible work schedule

Qualifications

• Experience in group insurance, especially in pharmacy benefits or extended healthcare is preferred.
• Pharmacy experience is considered an asset.
• Advanced knowledge of English is required.

Responsibilities

• Act as a trusted advisor to clients, guiding the optimal use of services.
• Participate in analyzing and documenting business requirements and processes.
• Support change management initiatives and user training.

Skills

Excellent verbal and written communication skills

Strong client orientation

Analytical thinking

Problem-solving abilities

Organizational skills

Adaptability

Education

Post-secondary education in health sciences or business administration

Tools

Microsoft Office suite

Job description

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Description

Are you passionate about group insurance and ready to take on a new challenge with Canada’s leading provider of integrated claims management solutions (for prescription drugs, dental care, and extended health benefits)? Join our high-performing team at TELUS Health!

Who We Are

At TELUS Health, we bring together dedicated professionals to deliver innovative, end-to-end technological solutions for the submission, adjudication, and administration of health benefit claims. Together, we’re transforming the client experience in the healthcare sector.

About The Role — Business Analyst II

As a Business Analyst II, you will play a key role in providing strategic guidance and personalized support to our external clients. You will serve as a trusted advisor, helping clients make the most of our services and applications, ensuring they fully understand the available tools while meeting their specific needs.

What We Offer

• Permanent full-time position (37.5 hours / week)
• Remote work supported by our TELUS Health Lifestyle program
• Flexible work schedule : Monday to Friday between 8 a.m. and 5 p.m.
• Comprehensive benefits package, including group insurance (prescription drugs, dental, extended health, vision, and life), and employee share purchase program

Key Responsibilities

• Act as a trusted advisor to external clients, guiding them in the optimal use of our services and digital tools
• Understand clients’ business needs and recommend tailored solutions
• Collaborate closely with internal teams (operations, IT, product, etc.) to ensure consistent and effective responses to client requests
• Participate in analyzing and documenting business requirements, processes, and operational rules
• Support change management initiatives, including user training and communications regarding new functionalities
• Contribute to service improvements by identifying pain points, opportunities, and areas for optimization

Qualifications

What We’re Looking For

Education and Experience :

• Post-secondary education in health sciences or business administration (preferred)
• Experience in group insurance, especially in pharmacy benefits, extended healthcare, and dental (preferred)
• Pharmacy experience is considered an asset

Skills and Abilities :

• Excellent verbal and written communication skills in both French and English
• Strong client orientation and ability to build trust-based relationships
• Analytical thinking and problem-solving abilities
• Ability to influence and support organizational change
• Strong sense of organization, autonomy, and priority management
• Ability to adapt to complex and evolving environments
• Excellent knowledge of the Microsoft Office suite, particularly Word, PowerPoint, and Excel (advanced level)

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

• Seniority level : Not Applicable
• Employment type : Full-time
• Job function : Research, Analyst, and Information Technology
• Industries : IT Services and IT Consulting, Telecommunications, and Utilities