Business Analyst, IAM Governance

Apex Systems; Toronto; Hybrid; CAD 80,000 - 105,000; Full time

Benefits offered by this job

On-demand training program

Certification discounts

Job summary

Everforth Apex is seeking a Business Analyst to join its IAM Governance team in Toronto, with partial remote work options. You will bridge business stakeholders and development teams to support identity, entitlement and access controls, focusing on backlog governance and reporting.

You will translate validated needs into clear Jira stories, facilitate Agile ceremonies, and develop dashboards to monitor backlog health and governance metrics.

Qualifications

• 3–7 years of experience in Business Systems Analysis or a similar role.
• Experience with Identity & Access Governance (IAM/IGA) and regulatory initiatives.
• Proven ability to write clear user stories and acceptance criteria.

Responsibilities

• Own and govern BAU backlog including intake, prioritization, tracking and reporting.
• Translate validated business needs into Jira stories with defined acceptance criteria.
• Facilitate Agile ceremonies to ensure work is sprint-ready.
• Act as a liaison between business stakeholders, service owners, product owners and development teams.
• Manage audit and control-related requests with internal and external teams.
• Develop and maintain dashboards and reporting on backlog health, throughput, readiness and governance metrics.
• Identify opportunities to improve IGA processes and backlog governance practices.
• Support modernization, continuous improvement efforts and risk management reporting.

Skills

IAM / IGA knowledge

Jira backlog management

Agile / Scrum

User stories & acceptance criteria

Stakeholder management

Reporting & dashboards

Tools

Jira

Job description

Business Analyst, IAM Governance/Location: Toronto, Ontario (Partial Remote)

Role Overview

We are seeking a Business Analyst to join a team focused on Identity & Access Governance (IAG), compliance, and reporting. This role acts as a bridge between business stakeholders and development teams, supporting the team’s platform for identity, entitlement, and access controls. The focus is on backlog governance, improving Agile/Scrum practices, stakeholder management, and delivering insightful reporting within the Identity Governance and Administration (IGA) space.

Key Responsibilities

• Own and govern the business-as-usual (BAU) backlog, including intake, prioritization, tracking, and reporting.
• Translate validated business needs into clear, testable Jira stories with defined acceptance criteria.
• Facilitate Agile ceremonies, including backlog grooming and refinement sessions, to ensure work is sprint-ready.
• Act as a liaison between business stakeholders, service owners, product owners, and development teams.
• Manage audit and control-related requests, coordinating responses with internal and external teams.
• Develop and maintain dashboards and reporting on backlog health, throughput, readiness, and governance metrics.
• Proactively identify opportunities to improve IGA processes and backlog governance practices.
• Support modernization, continuous improvement efforts, and risk management reporting.

Required Qualifications

• Experience: 3-7 years of experience in a role such as Business Systems Analyst, Business Analyst, or Information Security Analyst.

Technical Skills:

• Knowledge of Identity & Access Management (IAM) or Identity Governance & Administration (IGA).
• Experience with Jira backlog management and Agile/Scrum methodologies.
• Proven ability to write user stories and acceptance criteria.
• Experience with demand lifecycle governance and stakeholder management.
• Experience supporting audit, compliance, or regulatory initiatives.
• Strong analytical and reporting skills.

Preferred Qualifications

• Experience with SailPoint IdentityIQ.
• Experience with ServiceNow.
• Experience with Workday.
• Previous experience in the banking industry.
• Exposure to infrastructure access controls.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.