Business Analyst - Hybrid Work & Data-Driven Growth

Teleperformance Spain; Toronto; On-site; CAD 46,000 - 62,000; Full time

Benefits offered by this job

Career path program

Medical benefits

Dental benefits

Incentive programs

Professional development

Work-life balance

Job summary

Teleperformance in Toronto is seeking a results-driven Business Analyst to support KPI management, data extraction, and reporting. The role involves building dashboards, performing statistical analysis, and collaborating with global BA teams to optimize processes.

Ideal candidates bring Six Sigma certification, SQL experience, and strong Excel/Sheets skills. The position offers a fixed schedule in a fast-paced BPO environment with opportunities for growth.

Qualifications

• Six Sigma yellow belt minimum; green or black belt preferred.
• Background in a sales support environment with KPI management.
• Excel/Google Sheets proficiency with pivot tables and vlookups.
• Experience in data extraction, manipulation, integration and performance optimisation using SQL.
• Experience with Time Series Management of Data.

Responsibilities

• Preparation of WBR, MBR, QBR data points for all departments including QA, Training, Operations, Administration & recruitment.
• Trendline and correlation analysis to draw insights and projections/forecasts.
• Quartile analysis to aid in tactics and strategies for performance management.
• Standard deviation analysis and root cause analysis to provide ongoing insights to Operations leadership.
• Data Dashboard buildout through Google Data Studio.
• Creation of data capture mechanisms through Sheets, Forms or Data Studio.
• Launch and implementation of new processes to streamline workflows.
• Collaboration with BA team Globally to implement new tools and workflows.
• Ensuring proper Data Management on an ongoing basis.]

Skills

Six Sigma Yellow Belt

Stakeholder management

Analytical thinking

Data-driven decision making

Tools

Excel

Google Sheets

SQL

PLX Dashboard

Google Data Studio

Job description

Teleperformance in Toronto is seeking a results-driven Business Analyst to support KPI management, data extraction, and reporting. The role involves building dashboards, performing statistical analysis, and collaborating with global BA teams to optimize processes.

Ideal candidates bring Six Sigma certification, SQL experience, and strong Excel/Sheets skills. The position offers a fixed schedule in a fast-paced BPO environment with opportunities for growth.