Business Analyst – Business Intelligence (BI)

emergiTEL Inc.; Fredericton; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

emergiTEL Inc. is hiring a Senior Business Analyst – Business Intelligence to drive BI initiatives within New Brunswick’s CIS implementation. The role connects clinical, technical, and operational stakeholders to standardize data and reporting across the health system.

You will elicit requirements, define data definitions, support UAT, and document end-to-end workflows. Remote Canada-based with occasional onsite collaboration may be required.

Qualifications

• Requires 10+ years in Canadian hospital/digital health environment supporting large-scale clinical information system implementations.
• Translating complex clinical, operational and business needs into structured requirements in BI environments.
• Experience with data dictionaries, KPI definitions, dashboards and reporting standards.

Responsibilities

• Plan, coordinate, and facilitate stakeholder engagements across multi-regional and provincial partners.
• Document current and future state workflows, data sources, and reporting sources.
• Elicit, refine and validate requirements for data tools and visualizations.
• Translate business needs into functional specifications and user stories with stakeholders.
• Lead QA, UAT and testing activities to ensure solution quality.
• Prepare artefacts including workflows, BRDs, traceability logs and use cases.

Skills

Stakeholder management

Requirements elicitation

Business analysis

Data storytelling

Education

University degree in Business Administration, Health Informatics, Information Technology, Health Sciences, or related

Job description

Business Analyst – Business Intelligence (BI)

Business Analyst – Business Intelligence (BI)

Detail

Information

Contract Duration 12 Months

Location Remote – Canada (must reside within Canada)

Province New Brunswick

Client Department of Health (DoH) – Symbio Program (CIS Implementation)

Start Date ASAP

Position Overview

New Brunswick is undergoing a significant transformation, transitioning from various standalone hospital information systems to a unified, standardized, and integrated Clinical Information Solution (CIS). This transformation prioritizes the standardization of clinical practices province-wide, a crucial step toward achieving a unified provincial CIS. The focus is on identifying leading practices in patient care delivery and responsible health data management.

Implementation of the CIS will modernize how care is delivered, enabling greater consistency, efficiency, and collaboration across the health system. Business Intelligence (BI) will serve as a foundational layer to ensure consistent, data-driven decision-making across clinical, operational, and administrative domains.

The Department of Health (DoH) is seeking the services of aBusiness Analyst – Business Intelligenceto assist with BI initiatives related to the standardization and implementation of the CIS.

Role Summary

The Business Analyst will serve as a liaison between the Symbio Program and clinical, technical, operational, and business stakeholders across the health system. This role involves engaging with stakeholders and administrators from:

Horizon Health Network

Service New Brunswick (SNB)

Department of Health (DoH)

The Business Analyst will be responsible for co-facilitating sessions to understand stakeholder needs and translating this information into clear requirements and data definitions.

Key Responsibilities

Stakeholder Engagement

Plan, coordinate, and facilitate stakeholder engagements to encourage and maintain participation from partners

Guide collaboration and decision-making across multi-regional and provincial partners

Workflow & Documentation

Document current and future state workflows, data sources, and reporting sources across stakeholder groups

Co-facilitate work for metrics definition and documentation

Requirements & Analysis

Elicit, refine and validate requirements for data tools and visualizations

Translate business needs into functional specifications and user stories in collaboration with stakeholder groups

Quality Assurance

Lead quality assurance and testing work including User Acceptance Testing (UAT) and unit testing

The successful candidate will be responsible for delivering the following artefacts:

Current‑State Data and Reporting Workflows

Future‑State Data and Reporting Workflows

Business Requirements Documentation

Requirements Traceability Log

Functional Design Documentation

Use Cases and User Scenarios

Indicator and Metric Definitions

Testing and Data Validation Artefacts

Stakeholder Review and Sign‑Off Materials

Mandatory Requirements

Education
University degree in Business Administration, Health Informatics, Information Technology, Health Sciences, or a related discipline, or an equivalent combination of education and progressively responsible experience in healthcare transformation, information management, or digital health.

Experience – 10+ Years
Demonstrated Canadian progressive experience in hospital and/or digital health environment supporting large-scale clinical information system implementations, digital health transformation programs, or provincial and regional health system modernization initiatives.

Experience – 8+ Years
Demonstrated expertise translating complex clinical, operational, and business needs into structured, implementation-ready requirements in a Business Intelligence environment — including reporting specifications, analytics frameworks, KPI definitions, dashboard requirements, standardization of data dictionaries, business rules and terminology.

Work Requirements

Location
This is a remote position; however, the resource must work from within Canada due to network and data security requirements.

Hours
Standard business hours. Occasional after-hours and weekend work may be required; however, any overtime or work during non-business hours must be approved in advance.

Travel
The resource may occasionally be required to attend onsite meetings or work sessions in New Brunswick with reasonable notice.

Security
The individual will be required to sign a non-disclosure agreement and complete the Department's Privacy Training prior to commencing the assignment.

Ideal Candidate Profile

The ideal candidate is a senior Business Analyst with deep experience in Canadian healthcare and digital health transformation. They combine strong Business Intelligence expertise with proven ability to bridge the gap between clinical stakeholders, technical teams, and executive leadership. Experience with large-scale clinical information system implementations and provincial health system modernization is essential. The candidate must excel at requirements elicitation, workflow documentation, and leading UAT cycles in complex multi-stakeholder environments.