Business Analyst

College of Complementary Health Professionals of BC; Vancouver; Hybrid; CAD 91,000 - 103,000; Full time

Job summary

An established industry player is seeking a detail-oriented Business Analyst to join their dynamic team. This role involves analyzing business needs, identifying opportunities for process improvement, and providing actionable insights to enhance operational efficiency. The successful candidate will collaborate with various stakeholders to drive regulatory activities and system upgrades, ensuring alignment with strategic goals. With a focus on cross-functional collaboration and strong problem-solving skills, this position offers a unique opportunity to contribute to meaningful improvements in the healthcare sector while enjoying a flexible hybrid work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Pension Plan

Paid Time Off

Flexible Work Hours

Professional Development

Holiday Closures

Qualifications

• Degree in Business Administration or related field with 3+ years of experience.
• Strong knowledge of business analysis techniques and methodologies.

Responsibilities

• Conduct comprehensive business analysis and document business requirements.
• Develop business cases and project plans for process enhancements.

Skills

Business Analysis

Analytical Skills

Communication Skills

Problem-Solving

Project Management

Time Management

Documentation Skills

Change Management

Education

Degree in Business Administration

Certification (CBAP or similar)

Tools

Database Software

Spreadsheet Software

Word Processing Software

Job description

Recruiter: College of Complementary Health Professionals of BC

Job Title: Business Analyst

Department: Strategy, Quality Improvement & Performance

Status: Full-time; Permanent

Location: Vancouver, BC; Hybrid

Who We Are

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xʷməθkʷəyəm (Musqueam), Sḵwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. The College regulates over 12,000 health professionals, including chiropractors, massage therapists, naturopathic physicians, traditional Chinese medicine practitioners, and acupuncturists across British Columbia.

Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Health's initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

About This Employment Opportunity

The College is seeking a detail-oriented, strategic thinker with a passion for improving processes to take on the role of Business Analyst.

Reporting to the Executive Director, Strategy, Quality Improvement and Performance, and working closely with CCHPBC team members, stakeholders, vendors, and contractors, the Business Analyst will be responsible for analyzing business needs, identifying opportunities for process improvement, and providing actionable insights to support the College in achieving its strategic and operational goals. This role will influence regulatory activities, system upgrades, policy development, and continuous improvement initiatives that enhance efficiency, compliance, and growth within a dynamic environment.

This role requires high autonomy and accountability, with a focus on cross-functional collaboration, relationship management, and organizational alignment. Strong interpersonal, communication, analytical, and problem-solving skills are essential to implement process improvements effectively and optimize resource use.

Key Responsibilities

1. Conduct comprehensive business analysis of regulatory processes, procedures, and systems.
2. Gather, document, and prioritize business requirements with stakeholders.
3. Map current workflows to identify inefficiencies and recommend improvements.
4. Develop business cases and project plans for process and system enhancements.
5. Support system implementation and changes, ensuring alignment with business goals.
6. Write detailed business requirements documents, including use cases and specifications.
7. Present findings and proposals to management and committees.
8. Lead stakeholder meetings and workshops for clear communication of needs and solutions.
9. Perform data analysis to inform process improvements.
10. Maintain internal documentation, guidelines, and procedures.
11. Monitor project progress, ensuring deadlines and quality standards are met.
12. Identify risks and develop mitigation strategies.
13. Support change management and staff training initiatives.
14. Facilitate cross-departmental collaboration to align objectives and requirements.
15. Evaluate and report on the performance of implemented changes, making adjustments as needed.
16. Work with IT teams to ensure technical solutions meet business and regulatory standards.
17. Assess emerging technologies for potential process enhancements.
18. Contribute to the continuous improvement of analysis methodologies and practices.

Qualifications and Skills

• Degree in Business Administration, Finance, or a related field, plus at least three years of relevant experience, or an equivalent combination.
• Certification such as CBAP or similar is an asset.
• Experience in healthcare or policy environments is valuable.
• Strong knowledge of business analysis techniques, tools, and methodologies.
• Excellent time management and organizational skills.
• Superior analytical and documentation skills, with the ability to resolve complex issues.
• Exceptional written and verbal communication skills.
• Proficiency in project structure, business case development, and workflow documentation.
• Ability to handle change requests, track tasks, and manage risks.
• Resourceful, systematic, strategic, and detail-oriented with leadership qualities.
• Decision-making skills for complex business matters.
• Advanced proficiency in database, spreadsheet, and word processing software.

An individual meeting either formal qualifications or accepted equivalencies will be considered.

Compensation and Perks

The salary ranges from $91,000 to $102,780 annually, based on a 37.5-hour work week. Starting salary depends on experience, skills, and market factors.

Benefits include health, dental, vision, employee assistance, pension, paid time off, flexible hybrid work, professional development, and holiday closures.

Application Process

Interested candidates should submit a resume and cover letter via our careers portal at www.cchpbc.ca/about/#careers by May 9, 2025. The position remains open until filled, with priority for early applications. Final candidates may undergo reference checks, education verification, and criminal background screening.

Preference is given to Lower Mainland residents. The position is open only to authorized Canadian workers; relocation assistance is not provided.

We accommodate applicants with disabilities throughout the hiring process. Please inform us of any needs during contact. All information remains confidential.

We thank all applicants; only those selected for interviews will be contacted.