Business Analyst

Emterra-Group; Surrey; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

Employee Assistance Program

Tuition reimbursement

Professional development

Entrepreneurial culture

Impact and change

Job summary

Emterra Group in Canada is seeking an innovative Business Analyst with experience in AI solutions and advanced reporting to help transform our waste management operations.

In this role, you’ll lead initiatives to deliver actionable insights through Power BI dashboards, develop and optimize AI chatbot solutions for internal and customer interactions, and identify broader AI automation opportunities across our services.

Qualifications

• Bachelor’s degree in business, data science, information systems, environmental science, or related field.
• Minimum 1 year of experience as a Business Analyst with data visualization and AI projects.
• Familiarity with chatbot platforms (Power Automate, Dialogflow, Azure Bot Service) and prompt engineering.
• Proficiency in SQL for data extraction and manipulation.
• Proficiency in Python for data analysis and automation or AI/ML model integration.
• Strong communication and ability to align technical solutions with business needs.
• Liaise between operations and National IT teams to coordinate projects.

Responsibilities

• Design, develop, and maintain interactive Power BI dashboards.
• Translate business requirements into data models and visual reports.
• Analyze data to identify inefficiencies and suggest improvements.
• Lead AI-powered chatbot development to improve customer service and workflows.
• Collaborate with operations, engineering, and IT to scope AI/automation use cases.
• Support evaluation and integration of AI/ML models for predictive analytics.
• Communicate findings clearly to executives and cross-functional teams.
• Stay current on AI/chatbot and data visualization technologies to guide strategy.

Skills

Business analysis

Stakeholder engagement

Requirements gathering

Cross-functional liaison

Data visualization

AI project exposure

Communication skills

Education

Bachelor’s degree in business or related field

Tools

Power BI

SQL

Python

Dialogflow

Azure Bot Service

Microsoft Power Automate

QuickBase

Job description

WhoWe Are

Emterra Group is a dynamic,growth-oriented, and safety-focused group of companies. Our organization havebeen deemed to be an “essential service” by providing collection and processingfor recycling, organics, and waste that keep our communities clean andsafe. With customer service and safety as our focus, we are looking forl an energetic and driven employee to support our growing company and play acrucial role in waste diversion and the circular economy. Emterra is proud tobe recognized as one of Canada’s Greenest Employers, a certified diversesupplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC) andthe Canadian Women Business Enterprise National Council (WBE).

Job Summary

We’re seeking an innovative BusinessAnalyst with experience in AI solutions and advanced reporting to helptransform our waste management operations. In this role, you’ll leadinitiatives to deliver actionable insights through Power BI dashboards, developand optimize AI chatbot solutions for internal and customer interactions, andidentify broader AI automation opportunities across our services. Your workwill be central to building a smarter, more efficient, and sustainable wastemanagement system through data-driven decision-making and intelligentautomation.

Position Description

• Design, develop, and maintaininteractive Power BI dashboards that deliver clear operational, sustainability,and business performance insights
• Gather business requirements andtranslate them into effective data models, DAX calculations, and visual reports
• Analyze collection, routing,recycling, and disposal data to identify inefficiencies and recommendimprovements
• Lead the development andimplementation of AI-powered chatbots to improve customer service, reduce callvolumes, and streamline internal workflows
• Collaborate with operations,engineering, and IT teams to scope AI and automation use cases (e.g., smartrouting optimization, load forecasting, customer self-service)
• Support the evaluation andintegration of AI/ML models for predictive analytics, including reducingequipment downtime and improving sustainability KPIs
• Communicate complex technicalfindings in clear, business-friendly language to executives andcross-functional teams
• Stay current on emerging AI,chatbot, and data visualization technologies to inform our digital strategy

Skills& Qualifications

• Bachelor’s degree in business, DataScience, Information Systems, Environmental Science, or a related field
• Minimum 1 year of experience as aBusiness Analyst, with significant exposure to data visualization and AIprojects
• Familiarity with chatbot developmentplatforms (e.g., Microsoft Power Automate, Dialog flow, Azure Bot Service) andbasic prompt engineering
• Proficiency in SQL for dataextraction and manipulation
• Proficiency in Python for dataanalysis, automation scripting, or AI/ML model integration
• Strong communication skills with ademonstrated ability to align technical solutions with business needs
• Act as a liaison between the Western Operationsteams and the National IT Team to facilitate communication and projectcoordination.
• Communicate and disseminate relevantinformation, updates, and project developments to internal teams.
• Support stakeholder engagement activities,including information gathering, requirements collection, and business needsanalysis.

Nice to Have

• Experience in logistics, supplychain, or environmental services
• Knowledge of sustainability metricsand ESG reporting frameworks
• Experience with QuickBase forworkflow automation or custom applications
• Exposure to geospatial data analysisor IoT-enabled waste management systems
• Understanding of responsible AIpractices, including bias mitigation and ethical chatbot design
• Proven experience creating advancedPower BI dashboards, including data modeling, DAX, and UX best practices (nice to have)

Reasons to Apply, Stay and Grow with Emterra Group

• Opportunity to be part of one ofCanada’s Greenest Employers!
• Competitive wages!
• Comprehensive health benefits(health, dental, and more depending on what you choose)!
• Employee Assistance Program, paidfor by the company!
• Tuition reimbursement program andprofessional development support!
• Be part of an entrepreneurialorganization that wants to continue to learn and grow!
• Ability to have an impact and makechange!

Emterra Group is committed to maintaining an equitable, fair, and diverseenvironment. Any applicants who have a disability or require reasonableaccommodation may speak directly with our Human Resources Department.Reasonable accommodations will be assessed on a case-by-casebasis.All qualified applicants will receive consideration foremployment without regard to race, colour, religion, sex, sexual orientation,gender identity, age, national origin, disability, or veteranstatus.