Business Analyst

Natural Factors; Coquitlam; Hybrid; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Healthcare and wellness benefits

RRSP program

Boot voucher & PPE provided

Product discounts

Onsite parking

Bus pass reimbursement

Employee appreciation events

Job summary

Natural Factors Canada is seeking a Business Analyst to work within the Digital Transformation team. The role focuses on identifying process improvement opportunities, defining business requirements, and supporting enterprise-wide initiatives that drive meaningful value across the organization.

Hybrid work arrangement available at 2000 Brigantine Drive, Coquitlam, BC. Salary range $70,000–$85,000 per year with a comprehensive benefits package and RRSP.

Qualifications

• 3–5 years of Business Analyst experience focused on stakeholder engagement and process improvement.
• Experience with requirements elicitation, user stories, and acceptance criteria.
• Strong written and verbal communication; able to facilitate discussions with diverse stakeholders.
• Familiarity with Agile or hybrid environments; BA certification (ECBA) is a plus.
• Experience with Visio and Azure DevOps is an asset.

Responsibilities

• Build trusted relationships with stakeholders to understand business needs and requirements.
• Analyze and map current and future-state processes to identify gaps and reduce inefficiencies.
• Elicit, document, validate, and manage business, functional, and operational requirements, user stories, and acceptance criteria.
• Facilitate workshops with stakeholders, project teams, vendors, and partners to align solutions with objectives.
• Contribute to ongoing development of Business Analysis standards and community of practice.

Skills

Stakeholder engagement

Process improvement

Requirements elicitation

User stories & acceptance criteria

Communication

Education

BA/BS in Business Admin/CS/IS or related field

Tools

Visio

Azure DevOps

AI tools

Job description

Do you enjoy working directly with stakeholders to understand how work gets done and how it can be improved? Join our Digital Transformation team as a Business Analyst and play a key role in identifying process improvement opportunities, defining business requirements, and supporting initiatives that deliver meaningful business value across the organization. This is an exciting opportunity to contribute to enterprise-wide transformation efforts while helping shape and strengthen our growing Business Analysis community of practice.

Job Status: Permanent Full-Time

Shift: Monday to Friday, 8:00 AM to 4:30 PM, or flexible, as assigned

Work Location: Hybrid, 2000 Brigantine Drive, Coquitlam, BC

Salary Range: $70,000 - $85,000 per year

In this role, you will:

• Build trusted relationships with stakeholders to understand business needs, gather requirements, and support successful project outcomes.
• Analyze, map, and improve current and future-state business processes to identify gaps, reduce inefficiencies, and drive continuous improvement.
• Elicit, document, validate, and manage business, functional, and operational requirements, user stories, and acceptance criteria throughout the project lifecycle.
• Facilitate workshops and collaborate with business stakeholders, project teams, vendors, and other partners to ensure solutions align with business objectives.
• Contribute to the ongoing development of Business Analysis standards, methodologies, and the Business Analysis Community of Practice.

You have:

• Post-secondary education in Business Administration, Computer Science, Information Systems, or a related discipline, or an equivalent combination of education and experience.
• 3–5 years of Business Analyst experience focused on stakeholder engagement, business process improvement, requirements gathering, and process mapping.
• Practical experience with process mapping, stakeholder engagement, requirements elicitation, requirements traceability, user stories, acceptance criteria, and change impact assessment.
• Strong written and verbal communication skills with the confidence to facilitate discussions, manage stakeholder relationships, and translate business needs into clear requirements.
• Familiarity with Agile or hybrid delivery environments; business analysis certification (such as ECBA), finance project exposure, change management experience, AI tools, Visio, and Azure DevOps are considered assets.

You get:

• Great benefits package (healthcare, health & personal spending accounts, wellness days, Employee & Family Assistance Program)
• Company-provided RRSP
• $200 safety boot voucher & company-provided PPE (if applicable)
• $300 per year to spend on company products
• Employee discount pricing
• Employee appreciation events & rewards
• Free onsite parking
• Bus pass reimbursement
• Exclusive discounts with various vendors

Why us?

• We’re much bigger than you think – 30+ natural health brands loved across North America.
• Proudly Canadian-owned & operated.

Learn more about us here: https://ca.naturalfactors.com/pages/our-nature