Business Analyst

Kelly Services (Canada), Ltd.; Chatham; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the Natural Gas Distribution industry seeks a Business Analyst I for a contract position in Chatham. The role involves analyzing contract renewals, maintaining client relationships, and ensuring compliance with regulations. Applicants should possess a Business, Finance, or Math degree and demonstrate strong analytical and communication skills, along with proficiency in MS Office and data analysis.

Qualifications

• Bachelor's degree or diploma and 2+ years experience required.
• Strong analytical skills and proficiency in data analysis.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist in contract renewals and maintain client relationships.
• Analyze consumption reports and investigate billing issues.
• Ensure compliance with business policies and practices.

Skills

Analytical skills

Interpersonal skills

Communication

Time management

Organizational skills

Education

Business, Finance or Math degree

Business or Finance College diploma

Tools

MS Office Suite

ConTrax

SAP CIS

WEBi

Adobe Acrobat

Excel

Word

Job description

Kelly has partnered with our client in the Natural Gas Distribution industry to recruit for a Business Analyst contractor in Chatham.

Job ID : 25433

Job Title : Business Analyst I

Duration : Mar. 17 / 25 to Mar. 16 / 26

Pay Rate : $28.85 / hour + 4% vacation pay

Locations : Hybrid, in office Mon, Tues, Thurs – Chatham ON, N7M 5M1

Role Duties :

• Assist our Contract and Compliance CSRs (Customer Support Representatives) supporting the (DP) Direct Purchase Market with the following :
• Maintain and develop positive relationships with internal and external clients.
• Preparation for DP contract renewals – review, analyze and update consumption volumes as required.
• Assist with tracking : DP renewals, DP amendments, compliance items, credit exposure, terminations.
• Ensure practices adhere to business policies and contract compliance.
• Investigate anomalies for meter and billing issues; act as a liaison between our team and the Billing team within Customer Care Operations, including tracking responses.
• Analyze and reconcile end use cycle account consumption reports with banked gas reports.
• Answer common questions from DP marketers, customers, and internal groups.
• Investigate and assemble information requested by our marketers and customers.

MUST HAVES :

• Business, Finance or Math degree OR Business or Finance College diploma & 2 years + of relevant work experience.
• Strong computer skills (MS Office Suite) and familiarity with database concepts, query tools, and general business applications. (Strong math skills are essential to this role.)
• Ability to analyze large volume of data.
• Ability to perform multiple work assignments at varying stages of completion with a high degree of accuracy while working to tight time constraints and changing priorities.
• A broad understanding of or ability to quickly learn the direct purchase and distribution contracting business in order to apply strong analytical, investigative, and reporting skills to resolve issues within the confines of the regulated business environment.
• Excellent interpersonal skills, including the ability to influence others and negotiate.
• Strong professionalism, communication, collaboration, time management, and organizational skills and the ability to work with minimal supervision at times and drive results on your own.

NICE TO HAVE :

• Understanding of Direct Purchase contract administration, customer billing and / or financial systems.
• Working knowledge of ConTrax, Enerline, SAP CIS, WEBi, Adobe Acrobat, Excel, Word.
• Understanding of Large Volume (natural gas) contract language and rates.
• Demonstrated front line customer service / contact experience.
• Experience in the natural gas and / or utilities market.