GOAPRDJP00000605 - IT Technical Business Analyst - Intermediate

S M Software Solutions Inc; Edmonton; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in IT consulting is looking for an Intermediate IT Technical Business Analyst to enhance digital adoption services in their projects. The role involves a range of responsibilities including evaluating service gaps, developing strategic documents, and engaging with users for training. This position will primarily work remotely but may require in-office attendance for meetings. Applicants should provide mandatory documentation as specified.

Qualifications

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)

Responsibilities

• Evaluate current services and recommend gaps.
• Develop strategy documents and roadmaps.
• Design and deliver user training programs.
• Collaborate with cross-functional teams.

Skills

Research

Analytical Skills

User Training

Documentation

Team Collaboration

Job description

GOAPRDJP00000605 - IT Technical Business Analyst - Intermediate

GOAPRDJP00000605 - IT Technical Business Analyst - Intermediate

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Client: Government of Alberta

Client: Government of Alberta

Work Location: 7000 - 113 ST, Edmonton, Alberta, CAN, T6H 5T6, Remote

Estimated Start Date: 19/06/2025

Estimated End Date: 31/03/2026

#Business Days: 197.00

Estimated Hours per Day: 7.25

Maximum Duration of Extension: 12 Months

Note

This resource will primarily work remotely; however, the resource may be required to attend meetings or work sessions in office on reasonable notice from the Province. At the time of providing such notice, the Province will advise of the expected duration of any such meetings or work sessions. However, time to travel and any associated expenses to and from Edmonton and/or travel within Alberta will be at no cost to the Province.

Description

Project Name:

• Digital Adoption Implementation Project
  
  

Scope

• A pilot service called Productivity Technology Services (PTS), launched in mid-2023, has been very well received by users and program areas across the Government of Alberta (GoA). Digital enablement has shown significant successes in its mission of enhancing adoption of productivity and collaboration apps. To capitalize on this momentum, and using the outcomes and learnings from this pilot, the Collaboration and Content Services (CCS) team is planning a project to formally transition PTS from a pilot to a permanent digital adoption service and team to better inform, engage, train, and support Government of Alberta users on Microsoft 365 apps and features.
  
  

Deliverables For This Project

• Digital Adoption Strategy
• Roadmap
• Community Engagement Plan and Framework
• Training Plan and Framework
• Communication Plan and Framework
• Consultation Framework
• Feedback Mechanism
• Key Performance Indicators (KPIs)
• Dashboards and Reports
• Standard Operating Procedures (SOPs)
• User Guides
• Other Support Resources
  
  

Duties

• Evaluate current services and recommend gaps.
• Research and evaluate latest technology trends.
• Develop strategy documents and roadmaps.
• Develop standard operating procedures (SOPs) and playbooks.
• Develop and monitor adoption metrics and analyze KPIs.
• Develop and implement community engagement plans.
• Establish mechanisms for collecting user feedback.
• Design and deliver user training programs.
• Develop and maintain documentation, user guides, and training materials to support end-users and IT staff in using and administering solutions.
• Provide support to both business and IT teams in identifying and addressing problems.
• Act as a liaison between business users and technical teams, facilitating clear communication.
• Review new service and technology requests by business areas and assess their impact on the operational environment, giving recommendations for remediation.
• Assist in creating mockups, wireframes, or process models to visualize solutions.
• Collaborate with cross-functional teams on proof of concept and pilot rollouts.
• Work with stakeholders (business users, managers, etc.) to understand business processes, goals, and challenges.
• Gather, analyze, and document business and technical requirements.
• Translate business requirements into functional specifications that can be understood by IT teams.
• Collaborate with IT teams to design services and solutions that meet business needs.
• Ensure that the proposed solutions are feasible from both a business and technical perspective.
• Create documentation that explains the solution designs, architecture, and integrations.
• Ensure seamless integration of digital solutions with existing systems.
• Work alongside project managers to help define scope, milestones, and timelines.
• Assist in developing project plans, schedules, and estimates pertaining to architectural deployment and services delivery.
• Assist in developing task lists and resource assignments within the context of architectural planning and deployments.
• Make recommendations to project team members pertaining to issues, risks, and client satisfaction.
• Support user acceptance testing (UAT) to ensure that the system meets business requirements and functions properly.
• Provide quality control on production implementations.
• Develop and implement solutions both individually and as a member of the team.
• Ensure change management processes are followed.
• Provide tracking and reporting of time and status on all work as required.
  
  

Eligibility and Application Steps

If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: [e-mail]

Without mandatory documents, we cannot submit a candidate.

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)
  
  

Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role!

If you have any questions or need further clarification, feel free to call or text at [phone]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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