Bus Host – Winter 2026/27

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 22,000 - 33,000; Full time

Benefits offered by this job

Staff pass – free ride on Sunshine

Ski & Ride – free days & discounts

Staff events

Wellness programs

Onsite discounts – food & beverage

Exclusive gear & local deals

Job summary

Canadian Rocky Mountain Resorts is seeking Bus Hosts for the Sunshine shuttles in Banff and Canmore. You will greet guests, educate them on policies, and help with loading equipment while maintaining safety and accurate counts.

Responsibilities include monitoring shuttle use, assisting large groups, and delivering high-quality service across changing conditions in an alpine environment. Flexible schedules (weekends/holidays/nights) and strong English communication are essential.

Qualifications

• Outgoing, positive attitude with a passion for guest service.
• Ability to communicate with and organize large groups; professional in all interactions.
• Flexible schedules including weekends, holidays, nights.
• Willingness to work outdoors in all weather conditions.
• Maintain safety with accurate counts and reporting.

Responsibilities

• Monitor guests using Sunshine’s shuttle transportation services.
• Communicate with and organize large groups; raise your voice in a firm but professional manner when needed.
• Provide high quality service by anticipating guest needs and assisting with loading equipment.
• Complete accurate counts and assist with incident reporting and witness statements.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

English language

Job description

Banff: Tuesday, Sept 15th and Canmore: Tuesday, Sept 22nd

Bus Hosts are in a visible role and provide an outstanding experience for guests using our Sunshine shuttles. Hosts create a warm and welcoming environment, greeting guests, and educating them on our policies and procedures, and keeping guest counts for safety, capacity, and pass/ticket tracking. They also are available to assist guests with questions and with loading equipment.

Job Requirements

Job Functions

Orderly and effective monitoring of guests using Sunshine’s shuttle transportation services.

Being able to effectively communicate with and organize large groups of people. Must be unafraid to raise your voice in a firm, but professional, manner.

Providing high quality service by anticipating needs, assisting with loading equipment, and being knowledgeable about the Resort’s services and operations.

Completing accurate counts and assisting with any reporting (i.e., incident reporting, deficiencies, providing witness statements).

Other duties may be requested and assigned from time to time.

Experience/Requirements

Outgoing, positive, friendly attitude with a passion for providing outstanding guest service.
Prepared to work flexible schedules (weekends, holidays, nights).
Prepared to work outdoors in all weather conditions (appropriate footwear, under garments, gloves, etc.)
Calm under pressure and patient.
Communicate effectively in English, both written and verbally.
Maintain professional conduct when in uniform on or off-duty.
Effectively provide support and assistance to coworkers.
Attend and actively participate in meetings and training.
Must be neat, alert, punctual and dependable.

Additional Considerations

Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This position requires the ability to stand for long periods of time, frequent lifting, pushing/pulling of ski, snowboard, and other equipment. Bus Hosts climb up and down steps constantly and must be prepared to work in a fast-paced environment.
Working in an alpine environment.
Required uniform pieces (liner, jacket, pants, toque) are provided. It is highly recommended that hosts wear winter-rated footwear and warm winter gloves. While working in the Rockies, being prepared to work in a variety of conditions is a must at all times.

FREE - Your staff pass is your ticket to ride Sunshine!
Ski & Ride – Free days & discounts at ski resorts across Canada
Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
Career – Recognition programs & career development opportunities
Wellness – Discounted fitness passes, yoga, onsite support & professional support
Onsite discounts – Food & beverage, retail, & hotel stays
Exclusive deals – Brand-named gear & local businesses
And much, much more!