Building Materials Sales & Service Specialist

UFA; Alberta; On-site; CAD 42,000 - 60,000; Full time

Job summary

UFA is seeking a Customer Sales and Service Representative 3 - Building Materials in Alberta to help customers select goods, process orders, and achieve sales targets. The role is based in a UFA store or yard, with oversight from Store Management and the Retail Pro Contractor Lead.

You will build relationships with customers, handle cash and billings, assist with shipping and receiving, inventory counts, and maintain safety standards.

Qualifications

• 5+ years of related experience in a customer-focused environment with focus on Lumber and Building Material sales.
• Building Material Estimating Certification is an asset.
• Ability to read and estimate from blueprints is an asset.
• Lumber and Building Material retail background, interest, and aptitude are required along with expert level knowledge of building materials.
• Strong salesmanship skills with an extensive customer focused background required.

Responsibilities

• Maximize sales and customer support through best-in-class customer service. Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
• Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion. Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed.
• Act as Subject Matter Expert of Lumber and Building Materials by providing guidance and assistance to other employees on product knowledge, customer service best practices and UFA policies and procedures.
• When necessary, Key holder responsibilities, oversight of opening and closing functions of the farm store.
• Assist with the accurate and timely shipping and receiving of products and maintenance on inventory or cycle counts.
• Maintain store/yard areas to be clean, organized, and compliant with safety standards.

Skills

Sales experience

Customer service

Read blueprints

Building materials knowledge

Cash handling

WHMIS certification

Forklift experience

Leadership/mentoring

Interpersonal skills

Problem solving

Education

Grade 12 Diploma

Building Material Estimating Certification

Tools

Microsoft Office

Job description

UFA is seeking a Customer Sales and Service Representative 3 - Building Materials in Alberta to help customers select goods, process orders, and achieve sales targets. The role is based in a UFA store or yard, with oversight from Store Management and the Retail Pro Contractor Lead.

You will build relationships with customers, handle cash and billings, assist with shipping and receiving, inventory counts, and maintain safety standards.