Build Vendor Manager

telMAX Inc.; Markham; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Health Spending Account (HSA)

RRSP matching program

Benefits (Medical, Dental, Vision)

Job summary

telMAX Inc. in York Region seeks a Build Vendor Manager to oversee third‑party vendors across construction, engineering, and locate services. You will manage contracts, cost controls, and performance dashboards while aligning with legal and supply chain teams.

You will lead procurement activities, negotiate terms, develop scorecards, and drive continuous improvement across vendor programs. A bachelor’s degree and 5–7 years of vendor management are required.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Engineering, Construction Management, or a related field.
• 5–7 years of experience managing vendors, procurement, or contract administration.
• Experience with telecommunications, underground utility infrastructure, or locate programs is an asset.

Responsibilities

• Oversee all vendors providing construction, engineering, and locate services, ensuring contractual compliance and high-quality performance.
• Establish, monitor, and enforce KPIs, SLAs, and operational standards.
• Lead end-to-end procurement activities including sourcing, RFP development, bid evaluation, and vendor selection.

Skills

Communication

Negotiation

Stakeholder management

Analytical thinking

Leadership

Problem solving

Education

Bachelor's degree

Related field experience

Tools

Procurement systems

Contract management platforms

Reporting tools

Job description

Based in York Region, telMAX is a private equity-backed all fibre digital infrastructure platform that provides a 21st century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry-leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

Reporting to the VP of Engineering, Locates, and Construction, the Build vendor manager is responsible for the end-to-end oversight, performance management, and strategic governance of all third-party vendors supporting construction, engineering, and public/dedicated locate activities. This role ensures vendors operate in alignment with contractual obligations, service level expectations, regulatory requirements, and organizational standards. The incumbent leads procurement, negotiations, reporting, financial controls, relationship management, and continuous improvement initiatives that drive operational excellence and cost efficiency across the three vendor-supported programs. This position collaborates closely with internal teams including Construction, Engineering, Finance, Legal, and Supply Chain, to support project delivery, ensure compliance, and uphold service quality across all vendor engagements.

Primary Responsibilities

• Oversee all vendors providing construction, engineering, and public/dedicated locate services, ensuring contractual compliance and high-quality performance.
• Establish, monitor, and enforce Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational standards.
• Conduct regular vendor business reviews, audits, and performance evaluations.
• Develop and implement vendor performance Scorecard and improvement plans.
• Lead end-to-end procurement activities including sourcing, RFP development, bid evaluation, vendor selection, and contract negotiations.
• Administer contracts, renewals, amendments, and rate adjustments in collaboration with Legal and Supply Chain teams.
• Evaluate vendor pricing models and negotiate cost-effective agreements while maintaining operational requirements and service quality.
• Track vendor spending, validate invoices, reconcile discrepancies, and enforce financial accountability.
• Develop and maintain reporting dashboards for vendor performance, cost trends, operational metrics, and compliance indicators.
• Provide executive-level reporting and recommendations to support budgeting, forecasting, and strategic planning.
• Support escalations related to vendor performance, service delays, safety issues, or regulatory non-compliance.
• Ensure vendors follow all safety protocols, legislative requirements, and industry standards, including One Call regulations for locate providers.
• Build and maintain strong, collaborative relationships with vendor partners to support long-term success and strategic alignment.
• Serve as the primary point of contact for vendor communications, conflict resolution, and escalation management.
• Foster a partnership-focused environment that emphasizes transparency, accountability, and continuous improvement.
• Develop and enforce vendor governance frameworks, standard operating procedures, and quality control mechanisms.
• Identify risks related to vendor performance, service delivery, or compliance, and implement mitigation strategies.
• Ensure alignment with corporate policies, regulatory requirements, and industry best practices.

Education & Experience

• Bachelor’s degree in Business Administration, Supply Chain, Engineering, Construction Management, or a related field (or equivalent experience).
• 5–7 years of experience managing vendors, procurement, or contract administration, preferably in construction, engineering, or utility locating.
• Experience with telecommunications, underground utility infrastructure, or locate programs is considered an asset.
• Strong knowledge of procurement practices, vendor governance, and contract management principles.

Technical Skills

• Proficiency with procurement systems, contract management platforms, and reporting tools.
• Strong financial analysis skills, including cost modeling and variance analysis.
• Understanding of construction workflows, engineering processes, and public/dedicated locate operations.

Core Competencies

• Excellent communication, negotiation, and stakeholder management abilities.
• Strong analytical thinking, problem-solving skills, and attention to detail.
• Demonstrated leadership capabilities with the ability to influence without direct authority.
• High level of professionalism, integrity, and commitment to operational excellence.

ImPACT Values

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.

Why You Should Join telMAX:

• We are a growing, dynamic organization
• We offer a competitive variable compensation package
• Hybrid positions
• Benefits (Medical, Dental, and Vision)
• Health Spending Account (HSA)
• RRSP matching program

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.