Breakfast Attendant

Highgate; Ontario; On-site; CAD 30,000 - 40,000; Part time

Job summary

Join a premier hospitality management company as a Breakfast Attendant, where you'll provide outstanding service to guests in a welcoming breakfast area. This role is perfect for those who thrive in a fast-paced environment and enjoy engaging with guests. You'll be responsible for maintaining high standards of cleanliness and organization while accommodating guests' needs. This position offers a unique opportunity to be part of a dynamic team in a rapidly expanding company, where your contributions will enhance the guest experience and support the overall success of the hotel. If you are passionate about service and eager to learn, this role is for you!

Qualifications

• High School diploma or equivalent preferred.
• Ability to perform job functions with attention to detail and accuracy.

Responsibilities

• Provide exceptional service to guests in the breakfast area.
• Ensure cleanliness and organization of service areas and tables.
• Support food and beverage service as necessary.

Skills

Attention to detail

Customer service

Communication skills

Ability to handle stressful situations

Basic math skills

Education

High School diploma or equivalent

Tools

Cash register

Dishwashing machine

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Residence Inn Ontario, 2025 Convention Ctr Way, Ontario, CA 91764

Overview

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities

1. Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
2. Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
3. Greet and seat guests at appropriate tables in a timely manner.
4. Ensure quality control of menus with regard to cleanliness and appearance.
5. Clear, clean, and reset tables/hotel spaces per client request or management instruction.
6. Ensure all service areas are stocked, organized, clean, and neat, and all side work is complete each shift.
7. Accommodate any special requests made by a guest and offer appropriate alternatives when necessary.
8. Communicate with all departments regarding in-house VIPs.
9. Support all areas of the beverage and food service as necessary, including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots and pans, or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators, and meat blocks, and moving trash and garbage to designated areas.
10. Have a complete knowledge of standards of service for receiving a room service order.
11. Have a thorough knowledge of menus and current specials in all applicable departments.
12. Carry out cashiering functions in closing checks and end-of-shift paperwork.
13. Perform opening and closing procedures and side work duties according to station rotation assignment.
14. Answer questions about the hotel, hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.
15. Perform any other duties or attend meetings as requested by management.
16. Produce high-quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails, and beverage requests as required by the hotel.

Qualifications

1. Ability to perform job functions with attention to detail, speed, and accuracy.
2. High School diploma or equivalent and/or experience in a hotel or a related field preferred.
3. Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.
4. Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible serving course such as TIPs as required by the property.
5. Must be able to obtain and provide a Food Handlers card as required by city/county/state.
6. Must be able to evaluate and select among alternative courses of action quickly and accurately.
7. Ability to handle stressful situations in a calm, professional manner.
8. Understanding of hotel products and guest services.
9. Ability to communicate professionally when answering phones and speaking with guests and team members.
10. Demonstrates a positive attitude and a desire to be of service to others.
11. Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
12. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
13. Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
14. Ability to effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.
15. Willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.