Breakfast Associate

MasterBUILT Hotels Ltd.; City of Lloydminster; On-site; CAD 17,000 - 22,000; Part time

Job summary

Microtel Inn & Suites by Wyndham Lloydminster is seeking a Breakfast Associate to maintain the breakfast area and ensure guest comfort and satisfaction. The role requires availability for early mornings and weekends, with both part-time and full-time options.

The ideal candidate will have customer service experience, a friendly demeanor, and a professional appearance to uphold brand standards and guest safety.

Qualifications

• 1–2 years of customer service experience.
• Previous host/hostess experience an asset.

Responsibilities

• Meet and greet guests.
• Maintain breakfast area cleanliness and equipment functionality.
• Ensure guest satisfaction and respond to inquiries.
• Enforce safety and security procedures and lock storage areas.
• Write maintenance notices for equipment needing attention.
• Display food items per brand standards to maximize guest satisfaction.
• Promote guest loyalty through courteous service and interactions.
• Follow vendor recommendations and local food safety codes.
• Present yourself professionally at all times.
• Assist with ordering supplies for the breakfast area.
• Report suspicious activity and observe all security measures.
• Perform other duties as required.

Skills

Customer service

Team player

Interpersonal skills

Positive attitude

Education

High School Diploma or GED

Job description

MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for multiple consecutive years, the MasterBUILT systems and structures have solidified a reputation as industry leaders.

Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 19 of the past 20 years - an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2026. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

New Opportunity:

BREAKFAST ASSOCIATE (Full time & Part time)

Microtel Inn & Suites by Wyndham Lloydminster, BC.

Reporting to the Rooms Division Manager or their designate, the Breakfast Associate will be responsible for maintaining the breakfast area to ensure guest comfort and enjoyment, as well as 100% Guest Satisfaction guarantees, quality assurance standards and guest security and safety.

This is a part-time position that requires availability to work early mornings and weekends.

RESPONSIBILITIES:

• Meet and greet guests
• Ensure the breakfast area is free of debris, and all equipment is in working order
• Maintain the satisfaction of all guests
• Enforce safety and security procedures of the hotel by key control, reporting suspicious activity or persons, and locking all storage areas
• Write maintenance notices for all equipment in need of attention, repair or replacement
• Display all food items in accordance to brand standards and in a manner that will ensure guest satisfaction
• Promote guest loyalty through actions, speech and mannerisms
• Provide or locates the answer to all guest inquiries
• Follow all vendor and supplier recommendations, and local codes, concerning food safety and handling
• Present her or himself in a professional manner
• Assist with or manage ordering of supplies necessary for the efficient running of the breakfast bar
• Report suspicious activity by guests or others and observes all security and safety measures
• Other relevant duties as required

QUALIFICATIONS:

Experience Required

• 1-2 years of experience in a customer service-oriented role
• Previous host/hostess experience an asset

Mission Critical Competencies

• Ability to demonstrate being a team player
• Excellent customer service and interpersonal skills
• A fun, positive attitude with a sense of humour
• Committed to realizing all our Core Pillars (core values)

Desired Education

• A High School Diploma or GED required

WORKING CONDITIONS:

• Fun working environment, committed to realizing our Core Pillars
• May be required to lift items up to 30 lbs.