Brand Protection Advisor - Hospitality and Hotels

Ecolab; London; On-site; CAD 36,000 - 40,000; Full time

Benefits offered by this job

Company-paid vehicle for business and

personal use

Benefits starting day 1

Training program

Job summary

Ecolab, Inc. is seeking a Brand Protection Advisor (Hospitality and Hotels) to join EcoSure. You will conduct on-site visits to maintain brand standards and deliver coaching to guests and staff, ensuring safety, quality, and guest satisfaction across hotel and food service clients.

The role requires strong hospitality experience, travel (including to the US), and ability to work independently with a customer-centric approach. Benefits begin on day one, with a company vehicle where applicable.

Qualifications

• High school diploma and 2 years of hotel hospitality industry-related experience including housekeeping, general management, or front desk supervision.
• Proficient in Microsoft Office Suite: PowerPoint, Excel, Word, and Outlook.
• A valid Driver’s License and acceptable Motor Vehicle Record.
• Able to travel to the US for training/meetings.
• No Immigration Sponsorship available.

Responsibilities

• Conduct brand protection visits at hotel and food service client locations, using consulting, coaching, and training to meet client requirements and protect their brand.
• Adhere to HIPAA guidelines where applicable during operational visits in various venues.
• Develop and deliver summary presentations of assessment findings, areas for improvement, and recommendations to client leadership.
• Partner with EcoSure and Ecolab teams to solve client challenges.
• Complete a budgeted number of visits weekly, delivering an exceptional client experience.
• Utilize a tablet, Microsoft Office, and CRM tech for planning and essential job functions.
• Support growth initiatives of the company and clients.

Skills

Customer service

Hospitality experience

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Ecolab is seeking a Brand Protection Advisor (Hospitality and Hotels) to join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include top brands in the hospitality industry including foodservice and hotels, as well as convenience stores, facilities, and long-term care. As a Brand Protection Advisor you will provide best-in-class, comprehensive on-site visits, and provide teaching and coaching to help our clients maintain the highest standards.

What’s In It For You

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth and that can provide a long-term career path in operations, training, sales, or leadership
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
• Comprehensive benefits package starting day 1 of employment including medical, dental, vision, stock purchase plan, tuition reimbursement and more!
• Paid training program that includes job shadowing, e-learning modules, structured field activities, and customized classroom-style training
• Company-paid vehicle for business and personal use, where applicable
• Plan and manage your schedule in an independent work environment
• Be part of a company that values a culture of safety that includes top-notch safety training and personal protective equipment

What You Will Do

• Conduct a variety of brand protection visits at hotel and food service client locations using a foundation of consulting, coaching, and training to meet the unique expectations and program requirements of the clients and help protect their brand and delight their guests
• Adhere to HIPPA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, the education sector, healthcare and senior living facilities by interacting with staff and residents
• Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership
• Partner with other EcoSure and Ecolab teams to solve client challenges
• Complete a budgeted number of visits each week, delivering an exceptional client experience
• Utilize a tablet, Microsoft Suite, and Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions
• Support the growth initiatives of our company and our clients

Position Details

• Candidate must reside in London, Ontario or close surrounding areas
• Territory will include London, Windsor Ontario including out of province travel to provide customer support
• Percent of overnight travel required: 75% – 100%, including out of province travel as needed
• Position requires the ability to work occasional evenings, weekends, and overtime as business needs dictate

Minimum Qualifications

• High school diploma and 2 years of hotel hospitality industry-related experience including housekeeping, general management, or front desk supervision
• Proficient in Microsoft Office Suite: PowerPoint, Excel, Word, and Outlook
• Position requires a current and valid Driver’s License and an acceptable Motor Vehicle Record
• Able to travel to the US for training/meetings
• No Immigration Sponsorship available

Physical Demands

• Position requires the ability to be around, touch and potentially consume food made from or with animal products and/or top allergens
• Position requires the ability to lift and carry 25 pounds
• Essential duties of the position include bending, squatting, shifting and adjusting movement to assess areas low to the ground and above the head
• Position requires the ability to stand and walk for extended periods of time in client locations
• Position requires the ability to drive and/or fly to client locations as needed

Preferred Qualifications

• Bachelor’s degree or Post Secondary diploma in culinary, hospitality or business field
• Experience in food safety and brand standards evaluations
• Teaching or coaching experience in a food/hotel related field
• High-level customer service and advanced consultative skills
• Ability to work well under pressure, juggle tasks and work efficiently against deadlines
• Strong planning and organizational skills and high attention to detail
• Ability to work effectively without supervision, show initiative, good judgment, and superior decision-making and problem-solving skills

EcoSure, the brand protection division of Ecolab, partners with global brands to create an end-to-end brand protection strategy. Through a collaborative approach to assessments, coaching and industry best practices, we create a unique program that encompasses the critical components of any operation. The results are real-time insights and actionable steps that mitigate brand risk and optimize guest experience. This is a new position

Annual Or Hourly Compensation Range

$25.77 - $28.95 / hour. This position pays an hourly rate and is eligible for overtime. Ecolab in good faith anticipates it will pay within the posted range. Many factors are taken into consideration when determining the compensation for a potential new employee such as education, training, experience, work location, travel (if required), etc.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here https://jobs.ecolab.com/working-here/ to see our benefits. During pre-screening, we may use an AI tool, supported by human oversight, to efficiently manage tasks such as resume screening and/or interview scheduling. All hiring decisions are made by human reviewers. Successful candidates will be required to undergo pre-hire background checks as a condition of employment.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.