Brand Experience Specialist — Customer Connection & Style

Abercrombie & Fitch Co.; Edmonton; On-site; CAD 19,000 - 29,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Training and Development

A Global Team of People Who’ll CelebrA

Job summary

Abercrombie & Fitch Co. in Edmonton is seeking Brand Representatives to bring the store experience to life by engaging customers with care, representing the brand authentically, and helping create a welcoming environment.

You’ll assist customers in finding what they need, maintain presentation standards, support omni-channel tasks like online orders and in-store pickup, and contribute to a flexible, team-oriented workplace.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment.
• Process purchases, returns, and exchanges while ensuring a friendly checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and ship-from-store orders.

Skills

Customer service

Communication

Reliability

Attention to detail

Job description

Abercrombie & Fitch Co. in Edmonton is seeking Brand Representatives to bring the store experience to life by engaging customers with care, representing the brand authentically, and helping create a welcoming environment.

You’ll assist customers in finding what they need, maintain presentation standards, support omni-channel tasks like online orders and in-store pickup, and contribute to a flexible, team-oriented workplace.