Brand Experience Associate — Retail, Full-Time

Old Navy; Richmond; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

RRSP matching

Employee stock purchase plan

Medical, dental, vision

Job summary

Old Navy is seeking a Full-Time Brand Associate to bring the brand to life for customers and educate them on products. You will deliver a best-in-class customer experience through collaboration with leadership and an omni-channel approach.

You’ll engage customers, promote loyalty, and strive to meet personal and store goals while supporting sales floor operations and maintaining a neat, welcoming store environment. This role requires flexibility for various shifts.

Qualifications

• Excellent customer service and communication skills.
• Retail experience or passion for retail.
• Ability to work flexible schedule including holidays, evenings, weekends.
• Able to lift up to 30 lbs.
• Proficient with retail technology.

Responsibilities

• Treat all customers and employees with respect to contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance the customer experience using omnichannel offerings.
• Meet personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back-of-house tasks as required.
• Maintain a neat, clean, organized work center.
• Handle customer interactions professionally and process returns.
• Execute operational processes efficiently.

Skills

Customer service

Communication

Retail knowledge

Problem solving

Flexibility

Tech-savvy

Lifting 30 lbs

Job description

Old Navy is seeking a Full-Time Brand Associate to bring the brand to life for customers and educate them on products. You will deliver a best-in-class customer experience through collaboration with leadership and an omni-channel approach.

You’ll engage customers, promote loyalty, and strive to meet personal and store goals while supporting sales floor operations and maintaining a neat, welcoming store environment. This role requires flexibility for various shifts.