Brand Concierge

Poppy Barley Inc.; Vancouver; On-site; CAD 30,000 - 50,000; Part time

Job summary

Join a dynamic and passionate team as a Brand Concierge at an innovative footwear brand. This role focuses on delivering exceptional customer service while sharing the brand's values and product knowledge. You will engage with customers, build lasting relationships, and support store operations. With opportunities for training and development, this position offers a unique chance to grow within a company committed to sustainability and community. If you are enthusiastic about fashion and enjoy connecting with people, this role is perfect for you!

Benefits

Competitive wage

Employee discount

Dynamic team environment

Training opportunities

Mid-year and yearly reviews

Opportunities for travel

Qualifications

• Experience in delivering exceptional customer service is essential.
• High school diploma required; post-secondary education is a plus.

Responsibilities

• Deliver exceptional customer service and build client relationships.
• Support store operations including stock processing and inventory counts.

Skills

Exceptional customer service

Communication skills

Flexibility in schedule

Passion for fashion

Ability to think on your feet

Education

High school diploma

Post-secondary education

Tools

Shopify

Inventory Platforms

Shipping Platforms

Job description

Brand Concierge

Retail / Hourly Part Time / Reports to Store Manager

Poppy Barley is a Canadian footwear and accessories brand that sells luxury products at a direct-to-consumer price point. Our mission is luxury for the people and planet. As a B Corp certified company, we create sustainably made products that are fairly priced and designed to be worn on repeat. With extended size options, transparent production practices, and a top-tier customer experience both online and in-store, we’re redefining Canadian retail.

Join our team of passionate, creative, and driven individuals who love to experiment, make an impact, and raise the bar—together.

About this opportunity:

As a Brand Concierge at our newest location in Vancouver, you’ll strive to deliver exceptional customer service that demonstrates our value of luxury for the people. You’ll have an opportunity to share your passion for Poppy Barley through sharing our history, values and product knowledge with our customers. So bring your enthusiasm and determination and get ready to join our growing family. Here are some more details of the role:

• Focus on selling relationships, building a client base and offering elevated and exemplary customer service.
• Be a Poppy Barley fit expert. Keep up to date on all product knowledge and provide customers with the information necessary to ensure they love their Poppy Barleys.
• Support the operations of the store including but not limited to receiving and processing stock, picking and packing of online orders, merchandising, and inventory counts.
• Support other tasks as outlined by your Floor Leader during your shift.

Key skills you'll bring to the team:

• A high school diploma or in progress/completed post-secondary education, we love to learn and hope you do too!
• Demonstrated experience delivering exceptional customer service.
• Exceptional communication skills, both written and verbal.
• The ability to think on your feet.
• A flexible schedule that will allow you work daytime, evenings and weekends.
• A passion for the fashion industry and building connections with people through styling and education.

What you can expect from us:

• The opportunity to work with a dynamic, passionate team.
• Training and understanding of the platforms we use as a business including Shopify, Inventory Platforms, and Shipping Platforms.
• Opportunities to provide feedback regarding product and work with our Product team to ensure we are always living into our value of Product Excellence.
• Development and training on the everyday running of the store so that you can understand and support the day-to-day operations.
• Opportunities to travel with our team as we operate pop-ups throughout the region.
• Mid-year and yearly reviews to highlight achievements and recognize development opportunities and possible areas of growth within the company.
• A competitive wage and discount on our product!
• The opportunity to get involved in tasks related to areas of the business that are of interest to you.

Availability and Hours:

• Ability to work a flexible schedule including evenings, weekends, and holidays.

We are excited to meet you! We thank all applications for taking the time to apply. Only those selected for an interview will be contacted.

Uniqueness is powerful. Our customers come from all walks of life and so do we. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. If you share our values and our enthusiasm for people and the planet, you will fit our team.