Brand Ambassador and Administrative Support

Häfele Canada Inc.; Burlington; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Brand Ambassador and Administrative Support in a thriving company known for its commitment to excellence. In this role, you will be the first point of contact for clients and visitors, ensuring a welcoming atmosphere and providing essential administrative support. Your responsibilities will include organizing meetings, managing travel arrangements, and contributing to health and safety initiatives. This position offers a collaborative environment where your contributions are recognized and valued, and where professional growth is encouraged through training and seminars. Be part of a rewarding career in a company that prioritizes its employees and fosters a culture of success.

Benefits

Great Place to Work Certification

Collaborative Team Environment

Professional Growth Opportunities

Supportive Leadership

Open Communication

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong customer service and guest relations abilities are required.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and welcome clients, ensuring a positive experience.
• Coordinate and schedule complex travel arrangements efficiently.
• Support various departments with administrative tasks.

Skills

Verbal Communication

Written Communication

Customer Service

Interpersonal Skills

Attention to Detail

Education

High School Diploma

First Aid or CPR Certification

Tools

Microsoft Office Suite

Excel

Job description

Brand Ambassador and Administrative Support

As part of our growth strategy, we are seeking a dynamic individual to join our team as a Brand Ambassador and Administrative Support. Our core value is how we ‘WoW customers’ — a mindset, philosophy, and call to action that plays a critical role.

The Role:

As an organized and personable Executive Assistant and Front Desk Coordinator, you will be the first point of contact for clients and visitors—welcoming guests, conducting office tours, and ensuring a professional front-of-house experience. You will contribute to health and safety initiatives, social event planning, and maintaining critical company records and facilities.

Reports to the Human Resources Manager.

1. Greet and welcome clients, visitors, and staff with professionalism and friendliness.
2. Serve as the initial point of contact, ensuring a positive experience for all guests.
3. Conduct office tours for new clients, employees, and visitors, providing an overview of facilities and services.
4. Organize offsite and onsite meeting bookings, including venue reservation, accommodation, and refreshments.
5. Coordinate and schedule complex travel arrangements (air, train, hotel).
6. Ensure all travel is booked in advance, efficiently, and cost-effectively.
7. Participate in the Joint Health and Safety Committee (JHSC).
8. Join the Social Committee to plan and execute company events.
9. Manage building maintenance contracts.
10. Support various departments with administrative tasks.
11. Adapt to shifting priorities or urgent requests from departments such as Marketing, Customer Service, Finance, and Procurement.
12. Maintain and update company directory, organizational chart, and event calendar.
13. Coordinate events and meetings (e.g., lunches, dinners).
14. Present a polished, professional image aligned with company standards.
15. Multitask effectively in a fast-paced environment.

Professional Skills:

• Excellent verbal and written communication skills.
• Reception and front-desk etiquette.
• Strong interpersonal skills.
• Customer service and guest relations.
• Ability to liaise with executives, staff, and external clients.
• High discretion and integrity.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint).
• Strong Excel skills.
• First Aid or CPR certification is an asset.

What’s in it for you?

• Opportunity to work for a company certified as a Great Place to Work.
• Join a growing company with a collaborative team environment.
• Be part of a rewarding career where success is shared.
• Supportive leadership with open communication, encouragement, and recognition.
• Encouragement for professional growth through training and seminars.

Who we are:

Hafele is a global leader in hardware solutions and innovation for furniture, kitchen, architectural millwork, and hospitality industries. Founded in 1923, we are a privately held company with over 8,000 employees worldwide. In Canada, we are expanding our team. Join us to succeed, adapt, and grow as part of the ‘A’ team!