Branch Supervisor

Gerrie Electric Wholesale Ltd.; Stratford; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Major medical coverage

Dental coverage

Pension plan

Tuition reimbursement

Job summary

Gerrie Electric Wholesale Ltd. is seeking an experienced individual to supervise branch operations and enhance overall customer satisfaction. You will manage inventory control, address customer and employee inquiries, and ensure adherence to company policies.

With over 5 years in electrical distribution, you will also be involved in purchasing, sales, and maintaining vendor relationships. The role offers a robust benefits package including major medical, dental coverage, and opportunities for

Qualifications

• 5+ years experience in the electrical distribution industry.
• Ability to develop strong vendor relationships.
• A working understanding of the company's customers and suppliers.

Responsibilities

• Handle customer questions and concerns in a timely fashion.
• Prepare and issue purchase orders.
• Ensure all Gerrie documented procedures are adhered to.
• Develop a working understanding of the company's customers and suppliers.

Skills

Customer service

Problem solving

Communication

Vendor management

Inventory control

Education

Post secondary education in electrical/business

Job description

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do. Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done. We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What you will be doing

SUPERVISE

• Deal with customer questions and concerns in a timely fashion
• Deal with employee questions and concerns in a timely and professional manner
• Ensure all Gerrie documented procedures are adhered to
• Inform Manager of any problems immediately
• Handle all aspects of the branch as required when the manager is absent

PURCHASING

• Prepare and issue purchase orders
• Provide feedback on market conditions
• Review and ensure backorders are filled
• Transfer Material From Other Branches As Required
• Deal with vendors in a professional manner

INVENTORY CONTROL

• Review count variances and either investigate or approve an investigation
• As determined by the Branch Manager, review insight levels and provide feedback to Branch Manager and Central Purchasing Manager
• Review stock regularly for damage and obsolescence
• Review branch defective stock, watching for repetitive trends, and control the Head Office defective returns

SALES

• Provide price, stock and delivery information as required
• Handle customer orders as required
• Treat customers in a professional manner, with a positive attitude, and provide good
• Customer service
• Expedite orders, when necessary, to maintain a high level of Customer Service
• Ensure staff adhere to the Gerrie commitment of “Quality Service”
• Provide technical and process assistance to all order desk and counter staff assigned to their branch
• Ensure company specials are promoted by the order desk and counter and fully displayed
• Ensure Counter displays are neat, organized and current
• Assist Manager with the preparation annual planning and budgeting

OUTSIDE SALES

• Call on assigned accounts
• Explore avenues where the potential to increase sales exists
• Inform customers of specials and promotions

QUALITY

• In the absence of a manager, will be the Quality Representative for the branch
• Ensure the criteria in the “Branch Inspection Report” are adhered to and follow up when not in compliance
• Ensure charting is complete and accurate

VENDOR

• Deal with vendors in a professional manner
• Promote the company in positive manner
• Do not play one vendor off against the other
• Maintain scheduled appointments and see vendors at the scheduled appointment time
• Maintain and develop strong vendor relationships

GENERAL

• Develop a working understanding of the company's customers and suppliers and maintain a professional image within all interactions
• Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric
• Meet and exceed set objectives and department goals and ensure timely completion of all extra tasks as assigned
• Assist/ensure the overall smooth operation of all functions within the branch
• Ensure all credits are entered in a prompt manner and are initialed
• Ensure daily deposits are made and cash submittal form is initialed
• Ensure the timely completion of any/all extra tasks as assigned by Branch Manager or the Executive
• Enter, maintain, control and review contracts and special pricing agreements
• Prepare, organize and control projects/quotations and direct shipments
• Prepare staff time sheets or cards in the absence of the manager
• Maintain confidentiality of information

PROBLEM SOLVING

• Be able to recommend creative solutions to various issues that may arise.

PERSONAL DEVELOPMENT

• Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills. Participates on committees and special projects as requested.

COMMUNICATION

• Communicate clearly and concisely both orally and in writing.

QUALITY

• Understands and adhere to ISO policies and procedures.

What you bring to the table

• Post secondary education in electrical/business
• 5+ years experience in the electrical distribution industry
• Relevant experience is an asset.

We believe in taking care of our people

Benefits

• Major medical + dental coverage for yourself and your dependents (flex plan options available)
• Employee Assistance Program
• Global travel coverage
• Pension plan with contribution matching
• Training, development and career growth opportunities
• Tuition re-imbursement program
• Promote from within culture
• A diverse and inclusive workplace
• Caring and nurturing environment

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!

• Flexible interview options are available!