Branch Supervisor
Gerrie Electric Wholesale LTD
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Benefits offered by this job
Job summary
Gerrie Electric Wholesale LTD in Canada seeks a Branch Supervisor to lead the team at the Kitchener branch. You will oversee purchasing, inventory control, and the order desk, ensuring customer needs are met with efficiency and professionalism.
Responsibilities include vendor management, staff coaching, and maintaining our commitment to quality service while aligning with ISO standards.
Qualifications
- Post secondary education in electrical/business.
- 5+ years experience in the electrical distribution industry is preferred.
- Strong leadership and people management skills required.
Responsibilities
- Supervise branch operations and staff to ensure smooth daily performance.
- Oversee purchasing, inventory control and backorder management to meet customer needs.
- Provide price, stock and delivery information; handle customer orders professionally.
Skills
Education
Tools
Job description
Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.
Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.
Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.
We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.
This position is primarily responsible for supervising and solving problems at the branch level. Assist with Purchasing, maintaining inventory levels, order desk and counter. The role also involves instructing and advising staff as required.
Deal with customer questions and concerns in a timely fashion
Deal with employee questions and concerns in a timely and professional manner
Ensure all Gerrie documented procedures are adhered to
Inform Manager of any problems immediately
Handle all aspects of the branch as required when the manager is absent
Prepare and issue purchase orders
Provide feedback on market conditions
Review and ensure backorders are filled
Transfer material from other branches as required
Deal with vendors in a professional manner
Review count variances and either investigate or approve an investigation
As determined by the Branch Manager, review insight levels and provide feedback to Branch Manager and Central Purchasing Manager
Review stock regularly for damage and obsolescence
Review branch defective stock, watching for repetitive trends, and control the Head Office defective returns
Provide price, stock and delivery information as required
Handle customer orders as required
Treat customers in a professional manner, with a positive attitude, and provide good
Expedite orders, when necessary, to maintain a high level of Customer Service
Ensure staff adhere to the Gerrie commitment of “Quality Service”
Provide technical and process assistance to all order desk and counter staff assigned to their branch
Ensure company specials are promoted by the order desk and counter and fully displayed
Ensure Counter displays are neat, organized and current
Assist Manager with the preparation annual planning and budgeting
Call on assigned accounts
Explore avenues where the potential to increase sales exists
Inform customers of specials and promotions
In the absence of a manager, will be the Quality Representative for the branch
Ensure the criteria in the “Branch Inspection Report” are adhered to and follow up when not in compliance
Ensure charting is complete and accurate
Deal with vendors in a professional manner
Promote the company in positive manner
Do not play one vendor off against the other
Maintain scheduled appointments and see vendors at the scheduled appointment time
Maintain and develop strong vendor relationships
Develop a working understanding of the company's customers and suppliers and maintain a professional image within all interactions
Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric
Meet and exceed set objectives and department goals and ensure timely completion of all extra tasks as assigned
Assist/ensure the overall smooth operation of all functions within the branch
Ensure all credits are entered in a prompt manner and are initialed
Ensure daily deposits are made and cash submittal form is initialed
Ensure the timely completion of any/all extra tasks as assigned by Branch Manager or the Executive
Enter, maintain, control and review contracts and special pricing agreements
Prepare, organize and control projects/quotations and direct shipments
Prepare staff time sheets or cards in the absence of the manager
Maintain confidentiality of information
Be able to recommend creative solutions to various issues that may arise.
Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills.
Participates on committees and special projects as requested.
Communicate clearly and concisely both orally and in writing.
Understands and adhere to ISO policies and procedures.
Post secondary education in electrical/business
5+ years experience in the electrical distribution industry
Relevant experience is an asset.
- Major medical + dental coverage for yourself and your dependents (flex plan options available)
- Employee Assistance Program
- Pension plan with contribution matching
- Training, development and career growth opportunities
- Tuition re-imbursement program
- Promote from within culture
- A diverse and inclusive workplace
- Caring and nurturing environment
Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!
*Flexible interview options are available!
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