Branch Operations Supervisor

RBC; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution seeks a Branch Operations Supervisor to enhance operational efficiency in their Burlington branch. The role involves overseeing branch cash transactions, managing compliance with internal controls, and collaborating with the management team on technology solutions. Candidates should have strong organizational skills and the ability to foster a positive work environment.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

World-class training in financial services

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.
• Ability to work independently, seeking solutions proactively.

Responsibilities

• Oversee and process all branch cash transactions.
• Manage filing and document retention in accordance with internal controls.
• Participate in Branch Support Staff meetings to review updates, errors, and best practices.

Skills

Critical Thinking

Data Administration

Detail-Oriented

Teamwork

Job description

Job Summary

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Burlington is looking for a Branch Operations Supervisor to join their team! The Branch Operations Supervisor provides supervision over the Branch Operations, including oversight for internal controls with the Branch Management team. This role involves a high level of involvement in audits and the implementation of regulatory policies, procedures, rules, and regulations.

This position also collaborates closely with the branch management team and advisors to support technology-related needs, including troubleshooting, installation, or replacement of hardware and applications.

What will you do?

• Oversee and process all branch cash transactions, including cheques, bank wires, and physical securities.
• Prepare, review, distribute, and present Branch and Cage reports to Branch Management, signing off on some reports as appropriate.
• Manage filing and document retention in accordance with internal controls.
• Oversee account opening approvals, review documentation, identify errors, and coach staff on proper procedures.
• Participate in Branch Support Staff meetings to review updates, errors, and best practices.
• Manage system access requests, onboarding, and complete annual control and risk audits.
• Communicate proactively with staff to assess support needs, participate in technology conference calls, and share feedback in meetings.

What do you need to succeed?

Must Have

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.
• A professional approach to foster a positive work environment.
• Ability to work independently, seeking solutions proactively.

Nice to Have

• Knowledge of RBC Dominion Securities’ systems and procedures.
• Experience in the securities industry.

What’s in it for you?

We offer a comprehensive Total Rewards Program, including bonuses, flexible benefits, competitive compensation, commissions, and stock options where applicable. You will be supported by leaders committed to your development, with opportunities to make a meaningful impact within a dynamic, collaborative, and high-performing team. Additionally, you will receive world-class training in financial services.

Job Skills

Critical Thinking, Data Administration, Detail-Oriented, Groupware Administration, Office Tools, System Applications, Teamwork, Web-based Facilities and Tools.

Additional Job Details

Address: 4475 North Service Rd, Burlington, Canada

Work hours/week: 37.5

Employment Type: Full-time

Platform: Wealth Management

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-06-19

Application Deadline: 2025-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is essential for growth. We are committed to fostering a workplace where employees feel supported, can collaborate effectively, drive innovation, and grow professionally. RBC promotes policies and programs that foster respect, belonging, and opportunity for all.

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