Branch Operations Supervisor

RBC Dominion Securities; Burlington; On-site; CAD 65,000 - 80,000; Full time

Job summary

RBC Dominion Securities is seeking a Branch Operations Supervisor in Burlington. This role involves supervising branch operations, ensuring adherence to regulatory policies, and providing technology support. Candidates should have a keen attention to detail, strong communication skills, and the ability to work independently in a dynamic environment. Join a collaborative team and help deliver trusted financial advice to clients while contributing to community success.

Benefits

Comprehensive Total Rewards Program

Opportunities for professional development

Competitive compensation and bonuses

Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.
• A professional approach to create a positive working environment.

Responsibilities

• Responsible for oversight and processing of all branch cash transactions.
• Ensure branch reports are prepared and reviewed appropriately.
• Oversee account opening approvals and coach branch staff.

Skills

Critical Thinking

Detail-Oriented

Teamwork

Job description

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What is the opportunity?

The RBC Dominion Securities Management team located in Burlington is looking for a Branch Operations Supervisor to join their team! The Branch Operations Supervisor provides supervision over the Branch Operations, including an increased level of responsibility in oversight for internal controls with the Branch Management team. High level on involvement in audit and implementation of regulatory policy and procedural rules and regulations.

Job Summary

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Burlington is looking for a Branch Operations Supervisor to join their team! The Branch Operations Supervisor provides supervision over the Branch Operations, including an increased level of responsibility in oversight for internal controls with the Branch Management team. High level on involvement in audit and implementation of regulatory policy and procedural rules and regulations.

This role will also work closely with the branch management team and the branch advisors teams to support technology related needs. These support needs will likely include fixing issues, installation or replacement of technology, hardware and applications.

What will you do?

• Responsible for oversight and processing of all branch cash transactions, including cheques, Bankwires and for processing physical securities
• Ensure Branch and Cage reports are prepared, printed, reviewed (where assigned), distributed and/or presented to Branch Management for review. May review/sign off on some reports prior to submitting to the BM team for final sign off
• Ensure the Branch Operations team executes the filing for all branch operations related reports and documents, oversee branch retention of documents in accordance with internal controls
• Oversight of account opening approvals, this includes reviewing documentation, spotting errors, coaching branch staff on proper procedures
• Oversight of account opening approvals, this includes reviewing documentation, spotting errors, coaching branch staff on proper procedures
• Assisting with participation in Branch Support Staff meetings to review and educate on Branch Operations updates, common errors and best practices
• System Access: Manage & coordinate system access requests (new, change, remove), new employee onboarding, complete yearly control and application risk audit attestations
• Proactive communication with branch staff to assess any support, including walking around to speak with branch staff in person. Participate in monthly technology conference calls and quarterly operation/admin meetings, sharing ideas and providing feedback
  
  

What do you need to succeed?

Must Have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions
  
  

Nice to Have

• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
  
  

Job Skills

Critical Thinking, Data Administration, Detail-Oriented, Groupware Administration, Insurance Policies, Insurance Regulatory Law, Office Tools, System Applications, Teamwork, Web-based Facilities and Tools

Additional Job Details

Address:

4475 NORTH SERVICE RD:BURLINGTON

City:

BURLINGTON

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-19

Application Deadline:

2025-07-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking and Financial Services

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