Branch Operations Specialist

Socket.dev; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

4 weeks PTO

Health insurance

Dental

Vision

Investment savings plan

Job summary

Xylem in Canada is seeking a Branch Operations Specialist (BOS) to support sales and branch operations, handling contracts, billing, invoicing, inventory control and related admin tasks. The role requires critical thinking to resolve complex customer issues, with on-site duties at the branch and collaboration with the Branch Manager, Service Manager and Field Service Supervisor.

Key tasks include processing purchase orders, creating orders in STEEB and SAP, coordinating equipment movement,

Qualifications

• High school diploma or equivalent with 5 years of relevant experience or Bachelor’s degree with 3 years of relevant experience.
• Strong communication and collaboration skills across departments are required.
• Experience with ERP systems and CRM tools (Salesforce) is preferred.

Responsibilities

• Create and maintain a safe working environment and culture.
• Drive resolution of internal and external customer needs and expectations.
• Identify process gaps to enable efficiency and effectiveness.
• Assist with process analysis and resolution identification.

Skills

Intra-departmental communication

Autonomy with limited guidance

Collaboration with other disciplines

Understanding execution concepts

General business concepts

Strong communication skills

Microsoft Office熟悉性

ERP fluency

Salesforce familiarity

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

ERP systems

Salesforce

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE

Branch Operations Specialist (BOS) will be responsible for supporting varied and complex business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing, inventory management and controls and issues of any administrative and contractual nature are resolved in a timely fashion. This role will support multiple and varied business units to ensure proper documentation, payment and resolution of customer relationship. This role uses critical thinking and problem solving skills to resolve contractual and procedural customer issues that are complex and unique in nature. This role will also encompass the following

• Able to perform non-routine complex tasks (purchase orders, contracts, inventory management) related to customer processes, such as but not limited to preparation of repair / rental / PMA (Preventative Maintenance Agreements ) quotation’s, execution of these for order processing, invoicing and contract management
• Ability to create orders for quoted jobs or installation with multiple processes in STEEB and later SAP, with increasing complexity, including minor project management
• Locating and coordinating equipment into and from the branch as required
• Warranty coordination for repairs
• Coordination and recording of Training requirements of the team
• Ability to document complex tasks into process flows and build processes to address unique customer problems
• Assists with training others in their process teams
• Strong collaboration with internal and external customers
• Located on-site, for support relating to branch needs, working in strong collaboration with Branch Manager, Service Manager and Field Service Supervisor
• Understands all aspects of their process and the impacts of their tasks on that process and can apply problem solving skills to address unique customer issues that may require processing outside of traditional, standard applications
• Participates in project-based work in addition to day-to-day responsibilities – as and when required
• Resolves issues from 3rd party processer of customers orders of increasing complexity requiring input from multiple stakeholders (operations, sales, AR, buyers)
• Required to handle contract renewals and contract maintenance or changes of more complex configuration or change of purchase order, including blanket orders.
• Account maintenance / creation of Vendors and New Customers
• May assist with special permitting needs for customer site visits and projects
• Heavy collaboration with buyers, warehouses and branches in maintaining appropriate inventory, generates purchase orders – applicable for regular and Rental Inventory

We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.

CORE RESPONSIBILITIES

• Create and maintain safe working environment and culture within the organization
• Drives resolution of internal and external customer needs and expectations
• Identify and raise awareness towards process gaps to enable efficiency & effectiveness
• Assist with process analysis and resolution identification

• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment; usually works with little to no supervision, works independently
• Task execution for area of responsibility up to levels defined in Xylem’s DOA policy
• Specializing in specific areas of expertise
• Independently arrive at solution to satisfy needs of customer in alignment with our policies

Travel Requirements

• < 5%

Driving Requirements

• N/A

QUALIFICATIONS

Education & Experience Requirements:

• High school diploma or equivalent plus 5 years of applicable work experience or Bachelor’s degree with 3 years of

applicable work experience

Skill Requirements:

• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
• Able to executive tasks with high levels of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution, broader organizational impact, and strong organization skills
• Understanding of general business concepts
• Strong communication skills
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Strong ERP fluency in relevant systems
• Strong understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics)
• Fluency in a Field Service and CRM application such as Salesforce

DAY IN THE LIFE

In this role, the incumbent will be required to working in the branch 5 days per week the working environment is primarily indoors with occasional visits to the workshop and yard on occasions to verify equipment and current state of repairs , use of PPE, will be required and provided and the physical demands may include but not limited to {regularly sitting, standing, walking lifting up to 50lbs, etc.}. In addition, this role may {require infrequent travel withing Canada should the need arise for training

SALARY

The estimated salary range for this position is $45,000 to $55,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans RRSP contributions with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Aff…

Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.