Branch Operations Manager

Saint-Gobain North America; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading employer as a Branch Operations Manager in Ottawa, overseeing safety, inventory, and customer service operations. This role will involve team leadership, operational excellence, and collaboration across departments in a supportive environment at Kaycan, part of Saint-Gobain North America.

Benefits

Excellent healthcare options: Medical, vision, prescription & dental

Parental leave and paid time-off

Company-funded Retirement Accumulation Plan

Tuition Reimbursement

Employee Recognition Programs

Apprenticeship Program for Skilled Trades

Rewarding programs for healthy lifestyle

Pet Care options including insurance and discounts

Access to savings programs

Qualifications

• 2 to 5 years’ experience in branch operations management required.
• Strong knowledge of safety and inventory management.
• Ability to coach and lead staff effectively.

Responsibilities

• Oversee daily branch operations and ensure safety compliance.
• Manage inventory organization and resolve discrepancies.
• Collaborate with sales teams and provide excellent customer service.

Skills

Leadership

Communication

Inventory Management

Safety Protocols

Education

Bachelor's degree in business administration, management, logistics, or a related field

Tools

Oracle

Job description

Kaycan has an exciting career opportunity for a Branch Operations Manager based inOttawa to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

️ Monday to Friday, 7:30 AM to 4:30 PM

You will be responsible for overseeing daily branch operations, ensuring safety, inventory management, and high customer service standards. You will collaborate with various departments to achieve branch goals.

Key Responsibilities:

Safety and Compliance:

• Enforce SG safety rules and use of PPE.
• Coach staff on emergency procedures and conduct annual evacuation drills.
• Ensure that employee safety certification and company safety certificates are up to date.

Inventory and Warehouse Management:

• Review regularly of Open Order Report
• Ensure inventory counts and resolve discrepancies.
• Manage warehouse organization and real-time inventory adjustments.
• Complete inspections and adjust Inventory Matrix with sales.
• Oversee monthly DAM/Sample Inventory Process.
• Plan routes for Kaycan Fleet Vehicles using GPS.
• Partner with Supply Chain for logistics and plan trailers days.

Customer and Sales Support:

• Collaborate with Sales Reps on daily/hourly basis.
• Build relationships with target accounts.
• Teach product knowledge and implement cross-training.
• Perform CSR tasks in Oracle and follow White Glove Customer Service Protocol.
• Build a strong partnership with Head Office support teams, Sales teams and other BOMs.

Operational Excellence:

• Develop operational plans with Sales Rep.
• Promote sales and new product categories.
• Review branch metrics and reduce expenses.
• Manage employee performance and share best practices.
• Set performance goals and provide feedback.
• Manage working hours in UKG and administrative tasks.

Team Leadership and Development:

• Foster positive team morale and assist with tasks as needed.
• Conduct regular team meetings and deliver clear instructions.
• Support and motivate team members.
• Investigate and resolve employee concerns in coordination with HR team.
• Manage priorities and distribute workload.

IS THIS JOB FOR YOU?

Here is what’s important to have to apply:

• bachelor's degree in business administration, management, logistics, or a related field or equivalent
• 2 to 5 years’ experience in branch operations management.
• Knowledge of safety protocols and inventory management.
• Strong leadership and communication skills.
• Proficiency in Oracle

A LITTLE MORE ABOUT US

Kaycan, a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain is the worldwide leader in light and sustainable construction, renowned for pioneering product development and spearheading of environmental responsibility in the construction and industrial markets.

Our commitment to excellence has earned Saint-Gobain North America recognition from the Top Employer for the 10 th consecutive year as one of the best workplaces in North America one of only 17 companies around the world to receive this certification . Join us at Kaycan and be part of a future where innovation meets sustainability!

LEGAL STATEMENT

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

BENEFITS IN JOINING US

At Kaycan we offer more than just a dynamic work culture that values dedication and effort. We believe in creating an enjoyable and inclusive environment with exciting events and companywide activities. But that's not all—we also provide an array of benefits that make up our comprehensive Total Rewards Package.

We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being! Our amazing benefits and programs include but are not limited to:

• Excellent healthcare options:Medical, vision, prescription & dental
• Family Focus & Time off: Parental leave, paid time-off, and Employee Assistance Program
• Financial Security: Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA), andEmployee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Employee Recognition Programs:We regularly celebrate and recognize when employees go above and beyond
• Apprenticeship Program for Skilled Trades: Designed to develop your technical skills and knowledge in Skills Trades
• LiveWell: Rewarding you for living a healthy lifestyle
• Be Well Be You: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social)
• Pet Care options: Insurance plan, prescription discount program, and pet care for your furry friends
• Perks & Savings Program:access to thousands of gift cards, in-store and online discounts, as well as cashback offers.

Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization with a culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company prioritizes building the best teams in a diverse and inclusive workplace, while our productsmake the world a more beautiful, safer, and sustainable home .