Branch Operations Assistant

RBC Dominion Securities; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

RBC Dominion Securities in Toronto is seeking a Branch Operations Assistant to join its Management team. You will provide first-line support and handle routine administrative tasks, deposits, and account documentation while upholding internal controls.

The role emphasizes client-facing service, accuracy, and collaboration with IA teams, with opportunities to grow within Wealth Management. This position is full-time and salaried in Toronto.

Qualifications

• Previous Banking experience including Account Transfers, Cheques, Deposits, Withdrawals.
• Exceptional client servicing skills.
• Professional approach to all situations to create a positive working environment.
• Excellent written and verbal communication in English (and French).
• Ability to work independently and seek out answers and solutions.
• Meticulous attention to detail and strong organizational skills.

Responsibilities

• Answer the telephone and greet clients in an open, friendly manner.
• Provide attentive and accurate service to clients and respond to their needs.
• Complete administrative tasks for the Management team (stationery orders, boardroom scheduling, support to Branch Administrator).
• Prepare cheques and daily bank deposits.
• Deal with incoming and outgoing funds.
• Process account opening and related documentation.
• Coordinate and assist IA teams with their requests.
• Understand and adhere to Internal Controls and Compliance requirements.

Skills

Banking experience

Client servicing

Attention to detail

Organizational skills

Independent work

English

French

Job description

Job Description The RBC Dominion Securities Management team located in Toronto is looking for a Branch Operations Assistant to join their team! You will provide first line support and problem resolution for selected products and services. You will also apply experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

Job Description The RBC Dominion Securities Management team located in Toronto is looking for a Branch Operations Assistant to join their team! You will provide first line support and problem resolution for selected products and services. You will also apply experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

What will you do?

• Answer the telephone and greet clients in an open, friendly manner
• Provide attentive and accurate service to clients and respond to their needs
• Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Administrator when needed
• Prepare cheques and daily bank deposits
• Deal with incoming and outgoing funds
• Process account opening and any related account documentation
• Coordinating and assisting IA teams (associates) with their requests and needs.
• Understand and be aware of Internal Controls and Compliance requirements

Must-have

• Previous Banking experience is required - Account Transfers, Cheques, Deposits, Withdrawals
• Exceptional client servicing skills
• A professional approach to all situations to create a positive working environment
• Excellent written and verbal communication skills in English (and French)
• Ability to complete duties independently seeking out own answers and solutions
• Meticulous attention to detail and strong organizational skills

Nice-to-have

• CIRE, CSC, CPH, WME would be an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to take on progressively greater accountabilities

Additional Job Details

Address: 2175 QUEEN ST E:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-31

Application Deadline: 2026-09-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$40,000.00 - $55,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strides to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.