Assistant Branch Operations Manager

RBC Dominion Securities; Richmond Hill; On-site; CAD 55,000 - 65,000; Full time

Job summary

RBC Dominion Securities in Richmond Hill seeks an Assistant Branch Operations Manager to lead and support the Branch Management Team and Advisor teams. You will oversee daily administration, client account activities, and ensure compliance while coordinating training and facilities management.

The role requires meticulous organizational skills, strong communication, and proficiency with MS Office. English fluency is essential; Mandarin/Cantonese is a plus for client interactions.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong organizational and attention to detail.
• Ability to provide world-class client service in a financial services environment.
• Proficient in Microsoft Office Suite.
• Fluency in English; Mandarin/Cantonese a plus.

Responsibilities

• Oversee daily administrative operations of the branch, including transactions and account openings.
• Train branch staff and coordinate ongoing training.
• Ensure compliance and internal controls are met.
• Manage branch technology access, setup and troubleshooting.

Skills

Communication

Customer Service

Leadership

Multitasking

Standards Compliance

Time Management

Job description

What is the opportunity?

The RBC Dominion Securities Management team located in Richmond Hill is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Richmond Hill is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

• Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Branch technology access, setup, and troubleshooting.

What do you need to succeed?

Must-have

• Ability to work efficiently and multi-task in a fast-paced environment
• Meticulous attention to detail and effective organizational talents
• Proficiency Microsoft Office Suite
• Demonstrated aptitude in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Exceptional written and verbal communication skills in English. Proficiency in Mandarin and Cantonese are considered an asset.

Nice-to-have

• Canadian Investment Regulatory Exam, CIRE
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Communication, Customer Service, Leadership, Multitasking, Standards Compliance, Time Management

Additional Job Details

Address: 260 EAST BEAVER CREEK RD:RICHMOND HILL

City: Richmond Hill

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-06-29

Application Deadline: 2026-09-18

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $65,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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