Branch Manager Trainee - Sherbrooke, Estrie

The Toronto-Dominion Bank (Canada); Sherbrooke; On-site; CAD 65,000 - 90,000; Full time

Job summary

TD Canada Trust in Sherbrooke, QC, is seeking a Branch Manager Trainee to shape a positive customer experience, mentor staff, and drive business results within Personal & Commercial Banking. You will lead the team, ensure compliance, and play a key role in community engagement.

The role focuses on developing banking solutions, managing operations, and building lasting client relationships while upholding TD policies and processes.

Qualifications

• Undergraduate degree and/or 5+ years of relevant banking experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Strategic thinker with extensive knowledge of investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership.
• Proficiency in MS Office and internet applications.

Responsibilities

• Mentor the team on advice‑giving strategies related to banking solutions to enhance overall customer experience and financial confidence.
• Promote TD's image and goodwill by participating in community events.
• Enhance customer experience by understanding client financial needs and providing appropriate solutions.
• Act as the highest point of escalation for the branch, ensuring customer issues are handled appropriately and participating in the resolution of reported matters when required.
• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance‑related issues.
• Ensure optimal employee scheduling.
• Develop and implement business development strategies within the budget, and communicate results to the team to meet business objectives.
• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence.
• Mentor the team on offering One TD solutions and building lasting relationships with customers.
• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations.
• Cultivate a positive and customer‑focused work environment that builds productivity, innovation, operational improvement, and professionalism.

Skills

Communication skills

Decision making

Leadership

Education

Undergraduate degree and/or 5+ years of relevant banking experience

Branch Compliance Officer (BCO) and IFIC or CSC Course

Tools

MS Office

Job description

Work Location: Sherbrooke, Quebec, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

TD Canada Trust serves as the frontline of TD Bank, building deep, long‑lasting relationships with customers through a broad range of service transactions and advisory support. As a Branch Manager Trainee, you will help shape a positive customer experience, mentor staff, and drive business results while adhering to internal policies and practices.

Responsibilities

• Mentor the team on advice‑giving strategies related to banking solutions to enhance overall customer experience and financial confidence.
• Promote TD's image and goodwill by participating in community events.
• Enhance customer experience by understanding client financial needs and providing appropriate solutions.
• Act as the highest point of escalation for the branch, ensuring customer issues are handled appropriately and participating in the resolution of reported matters when required.
• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance‑related issues.
• Ensure optimal employee scheduling.
• Develop and implement business development strategies within the budget, and communicate results to the team to meet business objectives.
• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence.
• Mentor the team on offering One TD solutions and building lasting relationships with customers.
• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations.
• Cultivate a positive and customer‑focused work environment that builds productivity, innovation, operational improvement, and professionalism.

Qualifications

• Undergraduate degree and/or over 5 years of relevant experience.
• Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
• Strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership.
• Proficiency in software tools including MS Office and internet applications.
• Strong communication skills for liaising with customers, employees, and cross‑functional teams.
• Thorough and accurate decision maker who can exercise discretion and judgement when working with confidential information.
• Dedicated and committed leader who can influence the team positively and achieve results using negotiation, problem‑solving, and communication skills.

Trainee Mobility

This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, the candidate will be assigned to a position that aligns with the training, which may involve transfer or geographic relocation to another TD location within the assigned region.

Language Requirement (Quebec only)

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.