Branch Manager - Ponoka

Acera Insurance Services Ltd.; Ponoka; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Ongoing professional growth

Employee ownership opportunity

Job summary

Acera Insurance Services Ltd. is seeking a Branch Manager for the Ponoka location.

You will lead daily branch operations, manage a diverse personal and commercial insurance portfolio, and serve as a trusted advisor to local individuals, families, and businesses. The role blends leadership, business development, insurance expertise, and customer service to support branch success, team performance, and client outcomes.

Qualifications

• Licensed with Level 2 General Insurance.
• CIP certification is an asset.
• Ability to lead, coach, and develop team members.
• Strong customer service focus and client experience.
• Excellent communication and problem-solving abilities.
• Highly organized with accountability and follow-through.

Responsibilities

• Manage and grow a portfolio of personal and/or commercial insurance clients.
• Deliver expert insurance advice and exceptional client service throughout the client lifecycle.
• Build strong relationships with clients and insurer partners to secure effective coverage solutions.
• Identify opportunities for new business, client retention, and account growth.
• Maintain accurate documentation and ensure compliance with company and regulatory standards.
• Lead the branch in achieving growth, retention, and client satisfaction targets.
• Create an environment where team members are supported, accountable, and equipped to deliver exceptional results.
• Ensure branch operations run effectively, efficiently, and in alignment with standards and regulatory requirements.

Skills

Leadership

Customer service

Communication

Problem solving

Analytical thinking

Organizational skills

Adaptability

Technology literacy

Continuous improvement

Education

Level 2 General Insurance License

CIP certification (asset)

Job description

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We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

BRANCH MANAGER - PONOKA

We are seeking a leader who enjoys building relationships within the community, supporting local initiatives, leading others and serving as a trusted insurance advisor to local individuals, families, and businesses.

As our Branch Manager, you will lead the day-to-day operations of the branch while managing and growing your own portfolio of general insurance clients. This role combines leadership, business development, insurance expertise, and customer service to support the continued success of the branch, team, and clients we serve.

Job Status

Status: Full-Time

WHAT YOU’LL DO

As a Broker

• Manage and grow a portfolio of personal and/or commercial insurance clients.
• Deliver expert insurance advice and exceptional client service throughout the client lifecycle.
• Build strong relationships with clients and insurer partners to secure effective coverage solutions.
• Identify opportunities for new business, client retention, and account growth.
• Maintain accurate documentation and ensure compliance with company and regulatory standards.

As Branch Manager

• Lead the branch in achieving business objectives related to growth, retention, client satisfaction, operational excellence, and employee engagement.
• Create an environment where team members are supported, accountable, and equipped to deliver exceptional results for clients.
• Ensure branch operations run effectively, efficiently, and in alignment with company standards and regulatory requirements.

WHAT WE ARE LOOKING FOR

• Level 2 General Insurance License
• Demonstrated experience in personal and commercial lines, with a solid understanding of multiple industries and insurance classes.
• Additional certifications such as CIP are considered an asset.
• Ability to lead, coach, and develop team members while fostering a positive, collaborative, and accountable work environment.
• Strong customer service skills with a commitment to delivering an exceptional client experience.
• Excellent communication, analytical, and problem-solving abilities.
• Strong organizational skills with a high level of accountability and follow-through.
• Positive, adaptable mindset with the ability to embrace change
• Tech-savvy with the ability to quickly learn and navigate new systems and troubleshoot basic technical issues.
• Commitment to continuous learning and staying current with industry trends.

WHY JOIN US

Joining Ing & McKee Insurance, a Navacord Broker Partner, means becoming part of a supportive, high-performing team that truly cares about its clients and employees. As part of one of Canada’s leading brokerages joining us, you’ll benefit from:

• Competitive compensation
• Opportunities for ongoing professional growth and development

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insuranceis an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.