Branch Manager: Lead Team, Grow Market, Elevate Experience

RBC; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Total rewards program

Flexible benefits

Coaching & development

Collaborative team environment

Strong RBC brand

Job summary

RBC in Toronto is seeking a Branch Manager to lead a high-performing team, drive client experiences, and grow market share. The role emphasizes coaching, community engagement, and leveraging multichannel strategies for client acquisition and retention.

The ideal candidate will have mutual funds licensing (IFIC/CSC), 3+ years of people management, and an entrepreneurial mindset to acquire new business while embracing RBC's digital framework.

Qualifications

• Minimum 3 years in a people management role.
• Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years
• CSI branch management exam or ability to write within 4 months of start date
• Entrepreneurial business acquisition mindset
• Ability to employ digital channels and promote RBC digital access

Responsibilities

• Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience
• Deliver results and support new client acquisitions through multiple channels, including your own team and local partners
• Lead change and allocate resources to meet community needs, growing sales, revenue, and market share
• Ensure high employee engagement through recruiting, talent management, development, and career planning
• Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage
• Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports

Skills

People management

Leadership

Customer experience

Digital channels

Strategic thinking

Coaching

Job description

RBC in Toronto is seeking a Branch Manager to lead a high-performing team, drive client experiences, and grow market share. The role emphasizes coaching, community engagement, and leveraging multichannel strategies for client acquisition and retention.

The ideal candidate will have mutual funds licensing (IFIC/CSC), 3+ years of people management, and an entrepreneurial mindset to acquire new business while embracing RBC's digital framework.