Branch Manager – GTA: Lead Growth & Client Experience

RBC; Aurora; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Total Rewards Program

Flexible benefits

Coaching and development

Job summary

RBC is seeking a Branch Manager in Canada to lead a local team, drive client acquisitions, and deliver a memorable customer experience within the community. You will motivate staff, coach executives, and steward digital enablement across channels to grow market share.

Ideal candidates have mutual funds accreditation and 3+ years in people management, with an entrepreneurial mindset and familiarity leveraging RBC digital tools.

Qualifications

• Mutual Funds accreditation (IFIC or CSC) and minimum 2 years of licensed mutual funds sales experience within the last 3 years.
• Completed an acceptable mutual fund branch management exam offered by the CSI, or ability to write an exam within 4 months of start date.
• Minimum 3 years in a people management role.
• Entrepreneurial business acquisition mindset.
• Ability to employ digital channels, drive client awareness, and ensure your team is enabling clients with RBC digital access.

Responsibilities

• Inspire, orchestrate, and pioneer superior retailing excellence to deliver a memorable client experience.
• Deliver results and support new client acquisitions through multiple channels, including your own team and local partners.
• Lead change and allocate resources to meet the needs of the community, growing sales, revenue, and market share.
• Ensure high employee engagement through recruiting, talent management, development, and career planning.
• Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage.
• Take appropriate actions to close gaps identified through operational, credit effectiveness, and compliance reviews and reports.

Skills

Building Talent

Critical Thinking

Inspiring

Long Term Planning

Job description

RBC is seeking a Branch Manager in Canada to lead a local team, drive client acquisitions, and deliver a memorable customer experience within the community. You will motivate staff, coach executives, and steward digital enablement across channels to grow market share.

Ideal candidates have mutual funds accreditation and 3+ years in people management, with an entrepreneurial mindset and familiarity leveraging RBC digital tools.