Branch Manager: Growth, Service & Team Leadership

Fairstone Bank; Carbonear; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Award-Winning Culture

Comprehensive Benefits

Retirement Savings Plan

Discounts via WorkPerks

Education programs

Job summary

Fairstone Bank in Carbonear, Newfoundland and Labrador, is seeking a full-time Branch Manager to lead the branch, grow the business and deliver an exceptional customer experience. The role focuses on profitability, people development and compliant operations in a fast-paced environment.

The successful candidate will drive client acquisition, maintain confidentiality, and act as Fairstone’s ambassador in the local community, while managing multi-channel opportunities and ensuring high service

Qualifications

• Three to five years of directly related work experience in finance industry sales or three to five years of previous management experience.
• Excellent interpersonal and customer relationship building skills.
• Strong communication skills to communicate with all levels of employees, managers and customers.
• Demonstrated effective verbal, written and listening skills.
• Be a self-starter, proactive and display initiative.
• Ability to work flexible hours in a fast-paced environment and managing multiple priorities.

Responsibilities

• Leading the overall success of the branch by maintaining and optimizing branch profitability.
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels.
• Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implementing people strategy that attracts, retains and develops talent.
• Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
• Leading any change initiative and ensuring all relevant information is cascaded to their teams.
• Ensuring high employee engagement and developing individual development plans.
• Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures.
• Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality.
• Acting as a Fairstone ambassador in local communities and projecting a positive company image.

Skills

Interpersonal skills

Customer relationships

Communication skills

Self-starter

Time management

Flexibility

Education

College diploma preferred (BS/BA with coursework in Business)

Job description

Fairstone Bank in Carbonear, Newfoundland and Labrador, is seeking a full-time Branch Manager to lead the branch, grow the business and deliver an exceptional customer experience. The role focuses on profitability, people development and compliant operations in a fast-paced environment.

The successful candidate will drive client acquisition, maintain confidentiality, and act as Fairstone’s ambassador in the local community, while managing multi-channel opportunities and ensuring high service