Branch Manager

Fairstone Financial Inc.; Quebec; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Great Place to Work Canada 2025

Incentive plan

Generous vacation & wellness days

Health & dental coverage

RRSP employer match

Fairstone Academy

Job summary

Fairstone Bank in Sorel, Quebec is seeking a Branch Manager to lead the daily performance of the branch and drive profitability while delivering a best-in-class customer experience.

You will grow the business through multi-channel client acquisition, develop talent, and ensure compliance with policies and regulations. The role requires strong leadership, communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• College diploma preferred (BS/BA with coursework in Business).
• Three to five years of directly related work experience in finance industry sales or management.
• Excellent interpersonal and customer relationship building skills.

Responsibilities

• Lead the overall success of the branch by maintaining and optimizing branch profitability.
• Grow the business by developing new opportunities and supporting client acquisition through multiple channels.
• Create a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implement people strategy that attracts, retains and develops talent.
• Drive accountability and coaching team members to achieve operational, developmental and customer experience expectations.
• Lead any change initiative and ensure all relevant information is cascaded to their teams.
• Ensure high employee engagement and developing individual development plans.
• Ensure all activities are conducted with compliance to governing regulations, internal policies and procedures.
• Maintain high degree of confidentiality of client information and compile to policies on customer confidentiality.

Skills

Interpersonal skills

Communication skills

Verbal and written

Self-starter

Time management

Education

College diploma preferred (BS/BA with coursework in Business)

Three to five years of finance or management experience

Job description

Who we are: Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. Join Fairstone as a full-time BRANCH MANAGER in our Sorel, Quebec branch.

About the role:

• Leading the overall success of the branch by maintaining and optimizing branch profitability.
• Growing the business by developing new opportunities and supporting client acquisition through multiple channels.
• Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
• Implementing people strategy that attracts, retains and develops talent.
• Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
• Leading any change initiative and ensuring all relevant information is cascaded to their teams.
• Ensuring high employee engagement and developing individual development plans.
• Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures.
• Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality.
• Acting as a Fairstone ambassador in local communities and projecting a positive company image.

Qualifications:

• College diploma preferred (BS/BA with coursework in Business).
• Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience.
• Excellent interpersonal and customer relationship building skills.
• Strong communication skills to communicate with all levels of employees, managers and customers.
• Demonstrated effective verbal, written and listening skills.
• Be a self-starter, proactive and display initiative.
• Ability to work flexible hours in a fast-paced environment and managing multiple priorities.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Compensation Package: Competitive hourly rate plus an incentive plan based on performance.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type: Full time Job Type: Permanent

RECOGNIZED AS ONE OF MONTREAL'S TOP EMPLOYERS (2025)

Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca